Law Enforcement Success Manager

About Auror
At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.
Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.
Auror is connecting people and intelligence to reduce crime. We're using technology for good.
In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.
The Role
The role of the Law Enforcement Success Manager is to engage, empower, and grow our community - both retailers and law enforcement alike. Your primary responsibility is to ensure law enforcement, who are a crucial part of our community, have great experiences, help retailers achieve real crime reduction, along with harnessing Auror data to make communities safer.
Through being deeply tactical and using relational engagement, you'll empower our Auror law enforcement community by helping them derive value from the platform. You'll do this by building strong relationships with law enforcement at every level, and understanding and demonstrating the value Auror can bring to both law enforcement and retailers. With support from the global Law Enforcement team, you will identify areas of opportunity in the platform to upskill and unlock more law enforcement users, enabling law enforcement and retailers to achieve their goals.
Responsibilities

• Build and maintain strong relationships with law enforcement agencies and key stakeholders across North America.
• Manage onboarding and full implementation for paid law enforcement customers.
• Create and deliver training sessions for law enforcement and retailers both virtually and in person.
• Ensure law enforcement agencies have the data and insights they need to show value, report on outcomes, and justify continued engagement.
• Support our sales team by conducting demos of the platform and attending meetings as necessary.
• Support retailers by answering law enforcement collaboration questions and helping connect their local store teams with the appropriate law enforcement contacts.
• Help develop Help Center content and product communications as needed, and provide structured feedback on product features and law enforcement needs.
• Collaborate with internal teams to surface insights and stories that highlight impact and drive engagement.
• Act as the key point of contact for all Organized Retail Crime Associations (ORCAs) and their leadership teams.
• Attend and represent Auror at conferences across the U.S., including training and engagement with customers and potential partners.

This role reports to Jen Gornstein, Customer Success Lead
I've worked in tech in customer-facing roles for my entire career across many industries. I started and spent most of my time in advertising and was lucky to get the opportunity to build and scale teams, but began a journey in 2022 to find more fulfilling work. I joined Auror because it was the perfect intersection of making an impact to keep communities safer, leading a high-performing team of amazing people, and within a rich company culture. At Auror, we build meaningful relationships with our customers and prioritize creating an environment for the team to do their best work, all working together to create safer environments for retail employees and shoppers. I'm excited to bring in new team members who share my passion for making customers successful and contributing to a larger mission.
I also enjoy spending time with my husband and our animals (2 dogs + cat), camping, snowboarding, and dancing! You can check out my LinkedIn here .
Requirements
About you

• Have worked at or are currently working for a law enforcement agency in the United States or worked in an adjacent role supporting law enforcement. Specific work experience investigating Organized Retail Crime, Crime analysis, Property Crime, or Cyber-Enabled Crime is a bonus.
• Must love building and growing relationships with customers.
• Able to think proactively, strategically, and outside of the box to make a positive impact
• Comfortable working with limited context, able to adjust as things evolve, and open to shifting priorities as needed
• Leverage your experience and understanding of the organizational structures of law enforcement departments, with the goal of making sure we're introducing Auror to the right partners and potential partners
• Enjoy working as part of a team and building strong working relationships, but can also be self-starting and autonomous as needed
• Have an interest in the tech industry and have knowledge of the Auror brand and story
• Have the ability to travel up to 30% in North America
• Are comfortable working from our office in Denver 3 days per week

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page ).
Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.
Benefits

• Competitive salary range: Depending on level of experience, $87,500 - $115,000
• Annual bonus: Discretionary bonus based on company revenue targets

• Employee share scheme: You'll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:
If you're excited about our mission and you have the experience and a passion for this role, please hit "Apply".
If you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway! We're proud that Auror is a place where everyone can learn and grow so we'd love to hear from you.
You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.
Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.
The deadline for applications is 1 May 2025