Law Enforcement Success Manager

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

The Law Enforcement Success Manager plays a vital role in engaging, empowering, and nurturing our community of crime fighters, which includes both retailers and law enforcement. Your main focus is to ensure that our law enforcement partners, a key part of our community, have outstanding experiences while assisting retailers in achieving meaningful crime reduction. You'll also leverage Auror data to help make communities safer.

By employing a hands-on approach and fostering strong relationships, you'll empower our Auror law enforcement community to get the most out of the platform. This involves connecting with law enforcement at all levels and demonstrating the value that Auror brings to both them and retailers. With the support of the Law Enforcement Partnerships team, you’ll identify opportunities within the platform to enhance skills and increase the number of law enforcement users, helping both law enforcement and retailers acheive their goals.

What You'll Be Doing

• Building, nurturing, and retaining relationships with police across the UK and Ireland. Partnering with them to support and accelerate their uptake of Auror
• Creating and refining onboarding to all new police user sign-ups, ensuring they see value from the start 
• Building engagement plans, with the aim to grow the law enforcement user base across the UK and Ireland, ensuring they embed Auror as part of their day-to-day
• Identifying police champions who you can empower and up-skill to become Auror champions within their Force 
• Introducing new initiatives to enhance the law enforcement experience, and further optimising how Auror works with and supports police 
• Partnering with our customers’ investigations and ORC teams, supporting with investigations, helping them reduce crime and increase safety in their stores
• Collaborating with our Customer Success team to surface insights, investigation opportunities, wins, and outcomes through the Auror platform, and then sharing these with law enforcement and retailers
• Bringing your sound knowledge of law enforcement, to be a trusted advisor to our team and to our retail partners
• Training and presenting to large groups of law enforcement remotely or in person
• Attending industry meet-ups and events with our team to share insights on the retail crime landscape in the UK and Ireland

This role reports to Paul Fagg, Director Law Enforcement Partnerships

Having transitioned to Auror from a background in UK policing, I was motivated by the significant positive impact Auror has made in combating retail crime. Hearing firsthand accounts from retailers about how Auror safeguards their colleagues and stores was truly inspiring. I take great pride in being part of an organisation that fosters an environment where both I and my exceptional colleagues can flourish.

In my personal life, I enjoy spending quality time with my growing family, maintaining an active and healthy lifestyle, and participating in sports.

I am enthusiastic about collaborating with individuals who are eager to realise their full potential and utilise their drive and initiative to achieve extraordinary outcomes.

Requirements

About you

• Have 5+ years working for a UK law enforcement/intelligence agency (either currently or previously) in the United Kingdom. Specific work experience investigating Organised Acquisitive Crime, Business Crime or Crime analysis is preferred. 
• Must love building and growing relationships with police and retailers. Undeniably a great ‘People Person’
• Have a bias for action while thinking strategically and outside of the box to make a positive impact 
• Harness your experience and understanding of law enforcement to build rapport with stakeholders of all levels and identify key benefits within policing
• Enjoy working as part of a team and building strong working relationships, but can also be self-starting and autonomous as needed
• Have an interest in the tech industry and have knowledge of the Auror brand and story
• Have the ability to spend approximately 20% of your time travelling across the UK
• Are comfortable working from our office in London Bridge 3 days per week

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

Benefits

• Competitive salary Range: Depending on level of experience £45k - £60k (IC3)

• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
• Health care plan (medical): Auror covers 100% of the cost of your health insurance plan with Vitality.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team connection: We organise social events to help us connect regularly as a team.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

Next steps:

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.