Launch Operations Specialist - in office: San Francisco

Requirement: live and work in San Francisco office

Welcome to the Launch Team — when a home signs, we’re the squad that gets it bookable yesterday. This isn’t just onboarding — it’s ignition. 💥

You're the mission control for getting homes live on-site — fast. No day looks the same. The clock is not our friend — when a home signs, it’s go-time.

You’ll be:

• Syncing with property management software (PMS) integrations (think: Hostfully, Streamline, Track, Escapia, etc.)

• Importing existing reservations and checking data integrity

• Coordinating across departments (engineering, ops, revenue, design)

• Setting up listing content (descriptions, pricing, images) and going live — quickly and cleanly

Sometimes it’s straightforward. 99% of the time, it’s not. You’ll troubleshoot tech issues, dig through data mismatches, and get things done anyway. You need to be the kind of person who doesn’t flinch when stuff gets messy — you get curious.

• Thrive in chaos? ✅

• Calm in fire drills? ✅

• Energized by results and forward motion? ✅

This is for someone who:

• Doesn’t need hand-holding

• Works with urgency

• Loves making order out of chaos

• Knows how to rally the team to ship

• Bachelor’s degree or equivalent experience in Business, Operations, Information Systems, or related field

• 2–4 years in a fast-paced operations, onboarding, or technical support role (bonus if you’ve launched software or product onboarding before)

You’ll need to be comfortable navigating and troubleshooting:

• Property Management Systems: Streamline, Guesty, Hostaway, Track, etc.

• Listing Platforms: Airbnb, Vrbo, Booking.com

• Channel Managers: Rentals United, Beyond, PriceLabs

• Internal Tools: Linear, Slack, Google Workspace

• Bonus: Experience with APIs, CSV imports/exports, or Zapier-like automation tools

If you’re the kind of person who turns “I don’t know how to do this” into “I figured it out,” we want you.

Let’s launch. 🚀