ABOUT THIS POSITION
The Commercialization Launch Manager will be responsible for driving Waystar's product readiness through project management, cross-functional collaboration, team communication, and support. This role will drive readiness programs across Waystar through employee learning events and engagements that provide the right knowledge, tools and understanding to help drive new products to success.
WHAT YOU'LL DO
Project Planning and Management:
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Review proposed product changes to assess the ability to implement and support these changes
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Develop project and roll-out plan with input from Product Manager and Process Team
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Develop business Critical To Quality (CTQ) requirements that incorporate relevant departments
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Coordinate/develop consistent product and training messages across all departments
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Perform Operations risk assessment, mitigation, management & monitoring processes
Business Acumen:
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Drive successful operationalization of product releases and updates
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Coordinate organizational planning and execution for new products, releases, and major initiatives
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Ensure the proper use of cross-functional organizational readiness project plans
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Present materials, your department, and yourself with the utmost professionalism
Communications Skills:
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Pilot training with selected Waystar employees and clients to ensure accuracy of content, retention of training and projected delivery time frames
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Facilitate team meetings and interactions to ensure the readiness of new products
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Identify training and documentation needs for all Waystar product releases and updates
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Responsible for specific Waystar product solutions from an organizational perspective
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Ensure training materials are available and accessible
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Work with trainers to produce videos, when applicable
Organization Skills:
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Track training delivery and develop effectiveness measures
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Extremely detailed on all communications to make sure information is received and clearly understood
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Ensure training materials are up to date, available and track usage
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Work closely with Product Managers and Engineering Delivery Managers to ensure the organizational needs and client needs are met
Identify training and documentation needs for all Waystar product releases and updates
Responsible for specific Waystar product solutions from an organizational perspective
*\Ensure training materials are available and accessible
* Work with trainers to produce videos, when applicable
Organization Skills:
* Track training delivery and develop effectiveness measures
* Extremely detailed on all communications to make sure information is received and clearly understood
* Ensure training materials are up to date, available and track usage
* Work closely with Product Managers and Engineering Delivery Managers to ensure the organizational needs and client needs are met
WHAT YOU'LL NEED
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Bachelor Degree required
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Experience with healthcare revenue cycle is required, either through work at a clinical practice or revenue cycle vendor
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Documented ability to lead and manage project teams
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Must have at least 4 years of project management experience
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Must be willing to travel 10%
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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What We Do
Waystar provides market-leading technology that simplifies and unifies healthcare payments. Our cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds, and brings more transparency to the patient financial experience.
The Waystar platform is used by more than 450k providers, 750 health systems and hospitals, and 5k health plans—and integrates with all major HIS and practice management systems.
The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue.
At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
