The Role
The Launch Manager will guide new customers through onboarding, ensure project timelines are met, provide training, and collaborate with various teams to enhance customer experience and product adoption.
Summary Generated by Built In
Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.
Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.
"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein
Who you are
- Naturally organized and detail-oriented, you keep projects moving
- A confident communicator
- Empathetic and patient when teaching others new tools or processes
- Energized by helping customers succeed
- Comfortable juggling multiple customers at different stages
- Curious and eager to learn technical details without being an engineer
- Thrive in a fast-changing environment and can adapt quickly
- Collaborative and enjoy working cross-functionally
What the job is
- Guide new customers through onboarding and implementation of our software
- Run regular check-in calls to make sure customers are set up for success
- Understand each customer’s business goals and tailor the setup to fit their needs
- Coordinate timelines and ensure projects stay on track through go-live
- Train customer teams on how to use the product and ensure adoption
- Troubleshoot setup issues and work with our engineering team when needed
- Partner with Sales to ensure a smooth handoff from the sales process
- Share customer feedback with Product and Engineering to improve the experience
- Continuously improve implementation processes for efficiency and impact
- Stay organized while managing multiple customers at various stages
- Learn to write simple queries over time
- Handle conflicts between deadlines and throughput
- Openly receive coaching and feedback
- Actively contribute to team & company goals
Who you'll work with
- Account Executives who closed deals, to learn about customer expectations
- Small and medium manufacturers as customers
- Product Managers deciding how to navigate the roadmap
- Marketing Managers who will take your feedback into their lead generation efforts
- Engineers to help work through issues and learn about new releases
The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.
If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Fulcrum is a Software-as-a-Service (SaaS) ERP, MRP, and MES platform allowing small and mid-sized manufacturers to improve efficiency through workflow optimization and automated data collection. Fulcrum delivers value through a fully digital, paperless workflow leveraging machine learning, automation, predictive analytics, and advanced heuristics to drive throughput and profitability.
