Pay: $15.75/hour + performance based tier pay
Location: Logan, UT
Hours: Part Time, Monday-Friday
Overview
Our Late Fees Specialist review bills that were processed with a late fee amount showing on them to determine a root cause. We work extensively with teams and processes across multiple departments to determine if any delays or mistakes were made and to determine if the late fee was due to the Client, Conservice, or the Provider. We value taking initiative here at Conservice, so you’ll need a commitment to get to the bottom of issues. If you’re looking for a challenge and way to increase your knowledge of Conservice processes, then this is the job for you!
Responsibilities
As a Late Fee Specialist, you will be responsible for:
- Investigating utility late fee causes with utility providers and Conservice team members.
- Communicating with team members and leadership to resolve issues at the root cause.
- Documenting detailed research notes about late fee causes in company database
- Working with utility providers to late fee amounts waived.
- Preparing monthly late fee reports for clients and internal leadership to review.
- An advanced attention to detail.
- Ability to act with composure, patience, and persistence during stressful situations.
- Ability to recognize, report, and explain mistakes in a respectful manner.
- Feel comfortable preparing reports and helping review other’s work.
- High school diploma, GED, or equivalent
Skills Required
- High school diploma, GED, or equivalent
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
