LATAM Sales Operations Coordinator (Bilingual)

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Under the general supervision of the Manager-Sales Administration, LATAM, the Sales Operations Coordinator (Bilingual) will act as the liaison between the distributor and the factory. This position will communicate directly with distributors to provide timely order status and will administer and execute processes to ensure maximum customer satisfaction.

The LATAM Sales Operations Coordinator (Bilingual) primary responsibilities include administering and executing processes in place for incoming product orders, checking BOM for factory product updates as well as holding quotes, pricing and discounts. Also, the Associate Sales Coordinator will create and follow-through on shipments providing distributors with accurate information to ensure maximum customer satisfaction.

This Sales Coordinator will be working closely with our global teams to drive consistency within all Power Systems regions along with strategic alignment with other regions.

• Location/Address: 3801 Commerce Parkway Miramar, FL 33025

• Work Mode: Hybrid 3 days in office

• Travel: minimal travel limited, up to 10%

• Language Required: English and Spanish speaking/writing

Responsibilities

• Quickly and accurately process incoming orders. Order processing includes tasks such as checking the bill of material for factory changes, holding quote pricing and discounts, setting lead times for delivery, and setting up the order to reflect the customers’ shipping and billing preferences.

• Create deliveries and shipments when system does not generate or require consolidation. Create air shipments.

• Maintain the orders pending processing list, production note updates, customer inquiry logs, shipping status reports, complaint tracking reports and any other assigned reports.

• Resolve invoice issues such as credit requests and customer deductions promptly.

• Learn to look up and use sales order, schedule, production, shipping, and invoice information in QAD

• Follow up at least weekly on all assigned distributors’ open orders and provide distributors with timely updates about order status changes.

• Understand and use customer service reference documents including product dimension sheets, product specification sheets, price lists, inventory reports, and lead-time reports.

• Administer policies that govern pricing, order entry, order change, order status inquiry, and any other policy that relates to the Sales Administration Department.

•  Learn the responsibilities of coworkers to back them up in their absences.

• Perform other related duties as assigned.

Demonstrated skills

• Self-starter, ability to work independently and/or with teams.

• Communicates well, possesses strong written, verbal and presentation skills.

• Analytical with a high degree of problem-solving skills and data analysis skills.

• Makes appropriate decisions using support tools and critical thinking.

• Willing and successful in taking moderate risk.

• Well organized, manages time and projects effectively.

• Customer support oriented

Requirements:

• 1-3 years minimum experience in business training, customer service, sales, or quality

• 2 years’ experience in customer support of industrial products preferred

• Spanish and English with proficiency in customer communications skills, both written and oral required

• Must have computer skills in Microsoft Suite programs and QAD preferred

• Global operations experience, LATAM preferred

• Bachelor’s degree preferred

• Location/Address: 3801 Commerce Parkway Miramar, FL 33025

• Work Mode: Hybrid 3 days in office

• Travel: minimal travel limited, up to 10%

• Language Required: English and Spanish speaking/writing

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are.

In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Americans with Disabilities Act (ADA)

 It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [email protected]. Rehlko is an equal opportunity/affirmative action employer.

Our Values

Curiosity – Seek, learn, share

Trust – Go farther together

Pace – Focus to go faster

Excellence – Find the win every day