- Position: Customer Engagement Specialist (Software Compliance)
- Location: 100% Remote (LATAM-based)
- Employment Type: Full-Time Contractor (Initial 3-month evaluation period)
- Compensation: $800 USD Base + Performance Bonus (up to $200 USD/month)
- Technical Requirements: Bring Your Own Device (BYOD) & High-speed Internet
👋 About Ruvixx
At Ruvixx, we specialize in intellectual property protection and software asset management. We act as strategic partners to global software providers, ensuring their technologies are used ethically and legally across the Latin American market. We are seeking a detail-oriented and communicative professional to join our team as a Customer Engagement Specialist.
This is more than a support role; it is a position rooted in negotiation, data integrity, and international business strategy. As the bridge between global providers and regional businesses, you will play a critical role in managing anti-piracy initiatives and ensuring corporate license compliance.
- Case Management: Facilitate high-level communications regarding software licensing and compliance via email, phone, and video conferencing.
- Data Analysis: Conduct thorough research into case details, analyze usage patterns, and maintain meticulous records within the CRM.
- Negotiation & Resolution: Manage compliance leads and employ professional negotiation tactics to resolve licensing discrepancies.
- Process Documentation: Contribute to the internal knowledge base by documenting workflows and generating performance reports.
We are looking for a self-motivated professional who thrives in a high-accountability remote environment.
Minimum Qualifications:
- Experience: 1+ years in Customer Success, B2B Sales, or Regulatory Compliance.
- Language: Professional fluency in English (written and verbal). Must be comfortable leading meetings with international stakeholders.
- Technical Proficiency: Strong command of Excel/Google Sheets and experience navigating CRM platforms.
- Hardware: A reliable personal laptop, professional-grade headset, and a stable internet connection.
Preferred Qualifications (Bonus):
- Prior experience in software licensing, SAM (Software Asset Management), or anti-piracy.
- Familiarity with the B2B landscape in Latin America.
- Autonomy: Enjoy the flexibility of a 100% remote work structure.
- Professional Development: Gain specialized expertise in international business law, software compliance, and CRM management.
- Structured Growth: We value long-term partnerships. Successful completion of the initial 3-month trial leads to a permanent contractor agreement.
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What We Do
A better way to visualize and manage your IP and brand through data-driven insights and analytics. Intellectual property are the lifeblood of any company and key to creating true brand value. Ruvixx leverages the power of data, actionable signals, and unparalleled insights to help leading companies increase revenue and maximize profit. Licensing: Stay in control of your licensing lifecycle from leads to revenue through actionable signals, deep insights, and powerful workflows across your business. Brand Protection: Improve your revenue and bottom line! Keep gray market, counterfeiters and brand infringers under control with real time business insights and a data centric approach. Request a demo today and see for yourself why leading companies like HDMI, Dolby, and Philips trust Ruvixx.
