We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
This role goes beyond traditional last mile operations. You will be responsible for designing, optimizing, and scaling the full post-warehouse logistics journey—from outbound delivery to returns and reverse logistics—ensuring a seamless, cost-efficient, and high-quality customer experience.
This position offers a unique opportunity to take on broad ownership in a fast-growing environment, with direct impact on both customer experience and operational performance.
What you´ll do:
- You will take full ownership of last mile and reverse logistics performance across the Southern Cluster, ensuring service excellence, cost efficiency, and scalability across both outbound and inbound flows
- You will manage and develop a network of delivery and reverse logistics partners, driving performance through clear KPIs, structured governance, and continuous improvement initiatives. This includes overseeing delivery execution, returns handling, failed deliveries, and refurbishment-related flows.
- You will lead operational improvements by identifying inefficiencies, conducting root cause analyses, and implementing scalable solutions that enhance delivery success rates, reduce costs, and improve customer satisfaction.
- You will own capacity planning and forecasting across delivery and returns, ensuring readiness for peak periods and alignment with demand trends. In parallel, you will continuously evaluate and optimize network design, including carrier allocation, routing logic, and partner footprint.
- You will act as a key interface across internal teams such as S&OP, Transportation, Warehousing, and Customer Experience, ensuring alignment on priorities and smooth execution of operations, including new product launches.
- You will build and manage strong relationships with logistics partners, leading performance reviews and pushing for higher standards, innovation, and automation.
Who we´re looking for:
- You bring 3+ years of experience in last mile, reverse logistics, or end-to-end supply chain roles within e-commerce, FMCG, retail, or similarly fast-paced environments.
- You demonstrate a strong sense of ownership and are comfortable operating both strategically and hands-on.
- You have experience managing external partners and driving measurable improvements in operational performance.
- You are highly analytical, with a structured approach to problem-solving and a focus on data-driven decision-making.
- You are able to navigate ambiguity and thrive in dynamic environments, balancing multiple priorities effectively.
- You bring strong communication and stakeholder management skills, with the ability to influence across functions and levels.
- You are fluent in English; Spanish is a strong advantage.
What we offer:
- Responsibility and decision-making authority from your first day
- The opportunity to work on challenging tasks that contribute to your professional growth
- Work independently and as part of a dedicated, international team
- Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
- 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
- Work with and learn from experts in diverse fields
- Get to know your team members at our exciting company events
- Working from a pet-friendly office
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.
Skills Required
- 3+ years of experience in last-mile logistics, reverse logistics, or end-to-end supply chain roles
- Experience in e-commerce, FMCG, retail, or similarly fast-paced environments
- Experience managing external logistics partners
- Experience driving measurable improvements in operational performance
- Strong analytical and structured problem-solving skills
- Data-driven decision-making ability
- Ability to operate strategically and hands-on
- Ability to navigate ambiguity and balance multiple priorities
- Strong communication and stakeholder management skills
- Fluency in English
- Spanish language proficiency
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
