The Role
Manage and optimize last-mile delivery operations in Southern Europe, ensuring compliance, efficiency, and stakeholder collaboration to enhance customer experience.
Summary Generated by Built In
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
About the Role:
We are seeking a dynamic and detail-oriented Last Mile Logistics Manager to oversee and optimize the performance of our delivery operations across the Southern Europe Cluster, covering Spain and Portugal.
This role is based in Lisbon, with regular visits to our warehousing and carrier partners located in Spain and Portugal. Fluency in English is essential, and proficiency in Spanish is an advantage.
The Last Mile Manager will report directly to the Team Lead for Warehouse to Delivery for Southern Europe.
What you'll do:
- Manage and optimize last-mile delivery partner performance, ensuring SLA compliance, cost efficiency, and strong relationships.
- Oversee delivery operations, including route optimization, capacity planning, and partner allocation to ensure a smooth customer experience.
- Resolve operational challenges such as delayed deliveries, incomplete orders, and damaged goods, ensuring quick and effective solutions.
- Lead continuous improvement initiatives with partners, enhancing KPIs, efficiency, and automation.
- Collaborate with internal teams (e.g., S&OP, Production to Deliver, Transportation) to align on priorities and support product launches.
- Plan and forecast delivery capacity based on volume trends and seasonality, ensuring readiness for peak periods.
Who we are looking for:
- A degree in Business Administration, Supply Chain, Economics, Engineering, or a related field.
- 2+ years of experience in Last Mile Delivery or Logistics Management within FMCG, E-commerce, or Retail.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Excellent communication and stakeholder management skills.
- Fluent in English, Spanish language is a plus.
What we offer:
- Responsibility and decision-making authority from your first day
- The opportunity to work on challenging tasks that contribute to your professional growth
- Work independently and as part of a dedicated, international team
- Private Health Insurance and 24 vacations days per year, with 1 extra day per year worked (until a limit of 29 days per year)
- 22 remote days per quarter policy, with offices in Parque das Nações, Lisbon.
- Work with and learn from experts in diverse fields
- Get to know your team members at our exciting company events
- Working from a pet-friendly office
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
Top Skills
Capacity Planning
Data Analysis
Logistics Management
Route Optimization
Supply Chain
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The Company
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
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