Last Mile Business Development Manager (All Genders)

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

The Last Mile Business Development & Analytics team plays a critical role in developing and executing strategies that optimize lead time and costs for last-mile delivery processes and supporting company-wide initiatives (i.e. Tactical Network Plan). This role combines project management, strategic planning, and cross-functional collaboration, ensuring the last mile aligns with broader business objectives. The manager will work on individual last-mile projects as well as contribute to the design and execution of the company's tactical logistics network, focusing on improving delivery performance, customer experience, and operational efficiency.

Responsibilities:

• Manage key projects that enhance the company's logistics network, aligning with broader business objectives
• Analyze network data to identify opportunities for improvement in core KPIs such as costs per package and lead time
• Drive the network planning process (12 months horizon) by running weekly, monthly alignment process with partner teams
• Collaborate with cross-functional teams to ensure alignment on project goals and contribute to the tactical logistics network design
• Monitor network performance, identify risks or inefficiencies, and implement solutions to enhance scalability and operational efficiency
• Build and maintain relationships with stakeholders within and outside the Last Mile organization to drive project success
• Develop and execute strategies to optimize last-mile delivery processes, focusing on lead time and cost reduction

• Bachelor's or Master's degree in Supply Chain Management, Logistics, or a related field
• Minimum 5 years of progressive experience in business development, project management, or consulting roles
• Sound understanding of e-commerce logistic processes in general, of e-commerce last mile in detail
• Strong analytical skills, with experience in data analysis (intermediate SQL/Python, advanced Excel) and the ability to maintain both a high-level perspective and attention to detail
• Experience in leading cross-functional projects with various senior stakeholders
• Excellent communication skills
• Self-motivated and results-driven with a proactive work approach
• Ability to deal with conflicting priorities and requirements and work flexibly within a small team
• Excellent planning and organizational skills, along with proficiency in standard MS Office applications
• Fluent in English (C1/C2 level), both spoken and written

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid