The salary range for this position is $67,230-$81,800/yr +target bonus of $20,000/yr. The base salary offered may vary depending on location, job -related knowledge, skills and experience.
The Category Ops Project Specialist is responsible for driving operational excellence across the full project lifecycle within their given category - from category opportunity vetting to end to end opportunity management. This involves managed sales and B2B category stakeholder management coordination, customer and post-order communication, as well as order execution. This role acts as the central Account Management and Enterprise large project category owner - ensuring seamless handoffs, project deliverable alignment, resolving roadblocks, and facilitating clear communication to achieve successful project outcomes. In addition to project management, the category specialists will execute against sales capabilities and order placement, as the subject matter experts of the category.
Key Responsibilities:- Opportunity Vetting
- Gather key deliverable, product, and logistics details - including project scope, timelines, and delivery requirements.
- Determine feasibility and next steps for customer engagement.
- Request additional insight and specs on the category project directly with the customer, providing visibility to the managed sales partner engagement.
- End to End Opportunity Management & Project Prioritization
- Partner with managed field sales teams to communicate with customers on project needs and budget, ensuring inclusion in the opportunity submission.
- Evaluate and prioritize projects based on potential value, partner lead times on deliverables, and customer deadline for completion.
- Maintain visibility into the project pipeline to support proactive planning.
- Align internal stakeholders and resources for execution, driving a timeline for completion forward.
- Stakeholder & Customer Communication Strategy
- Coordinate across relevant PSG team members to ensure smooth workflows and completion of the project in a timely manner.
- Act as the communication bridge between managed sales teams and Large Project team members to be the single source of truth for project needs.
- Track and document opportunity timeline and needs to reduce friction and improve efficiency.
- Drive key supplier negotiations and issue resolution by effectively partnering with sales ops on execution.
- Coordinate with B2B category management stakeholders to ensure close alignment on category pricing strategy, product selection, and inventory positioning.
- Project Roadblock Escalation & Resolution
- Identify and address risks or delays across the project lifecycle.
- Escalate issues to relevant stakeholders and proactively provide recommended solutions to managed sales teams.
- Drive accountability and follow-up on open items until resolution, prior to order placement to project installation.
- Order Execution & Procurement
- Source and procure products for a category project, ensuring availability, quality, and alignment with project needs.
- Place and track category-specific orders accurately and on time to support the project timeline.
- Own category relevant project quoting, including bulk requests and tag items per room location.
- Manage SKU reselects and substitute out-of-stock items efficiently to avoid project delays and maintain the initial order integrity.
- Post-Order Project Completion
- Maintain visibility into final delivery, installation, and possible project delays - coordinating with the customer on their timing and managing the customers specific needs.
- Coordinate post-order support between the Service and the Large Project delivery/installation team, effectively facilitating next steps to complete the project.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
What We Do
Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service, to the development of tools that make the shopping process easier, to carrying one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.
