The Role
Oversee drive/lanes operations, scheduling porters/valets, coach service advisors, evaluate staff performance twice weekly, assist in sales/upselling, maintain security and professional appearance, train others on department computer systems (including RR Multi-Point), manage repeat repairs, and report safety or integrity concerns to management.
Summary Generated by Built In
- Managing porter/valet interaction with customers and scheduling of each porter/greeter.
- Coaching adviser on customer experience in real time.
- Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
- Act as a backup service salesperson in the absence of the service advisors.
- Spend the first 2 hours of every day in the drive orchestrating the team.
- Maintain the security of all administrative materials and work areas.
- Upsell support for advisers (closing sales using the turnover process)
- Turnover of the customer, by name, to the advisers.
- Manage the repeat repair process.
- Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
- Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
- Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
- Assist in any special assignments as designated by Service Manager.
- 10 – 5 – First – Last “my pleasure” customer contact process.
We appreciate your interest in working with Gettel Automotive Group and we have received your application. We are currently in the process of reviewing applications. If you are selected for an interview, you can expect either an e-mail or phone call in the near future.
Skills Required
- Manage porter/valet interaction with customers and scheduling of each porter/greeter
- Coach service advisors on customer experience in real time
- Use core competency score sheets and evaluate each writer minimum twice weekly and report results by Friday 5:00 pm
- Act as backup service salesperson in absence of service advisors
- Spend first two hours of every day in the drive orchestrating the team
- Maintain security of all administrative materials and work areas
- Provide upsell support for advisors and close sales using the turnover process
- Turn over the customer, by name, to the advisors and manage repeat repair process
- Report any situation jeopardizing safety, welfare, or integrity of dealership, employees, or customers
- Become trained and be the champion in use of department computer system(s) and train other associates, including RR Multi-Point tool
- Maintain professional appearance and standard uniform with proper identification; keep reception area clean and organized
- Assist in special assignments as designated by Service Manager
- Follow 10-5-First-Last 'my pleasure' customer contact process
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The Company
What We Do
Gettel Automotive Group is a Florida-based automotive dealership network specializing in new and used vehicle sales, offering financing, and maintaining comprehensive service centers.
