Lane Manager
Job Posting
Chevy Chase Acura · Bethesda, Maryland · Full-time, on-site
Family-owned since 1939, Chevy Chase Acura is one of Montgomery County's oldest businesses. Alongside Acura sales and service, we run a certified collision center and our own detailing, glass, wheel and tire businesses.
The role
We’re hiring a Lane Manager to be second-in-command of our service department. You’ll run the day: dispatch the work, lead our technicians, lead our service advisors, and make sure every customer gets a fair estimate, a clear inspection report, and a car fixed right the first time. You’ll report to our Service Director and run the department when the Director is out.
What you’ll do
- Run the service department day to day, lane and shop, with our Service Director
- Dispatch every repair order and keep the shop loaded and on time
- Lead, coach and schedule our technicians and keep their Acura training current
- Lead our service advisors on estimates, promise times and customer concerns
- Own inspection quality, warranty paperwork and the department’s standards
- Close the department on assigned nights
What you bring
- 3+ years in a dealership service department (dispatcher, advisor, technician or foreman)
- 1+ year leading a team
- Acura or Honda experience preferred; Dealertrack and Xtime a plus
- Strong mechanical knowledge and the respect of a shop
- Valid driver’s license and an acceptable driving record
Pay and benefits
- Pay: $26,000 base salary plus monthly performance bonuses; expected total annual earnings $63,000–$88,000
- Bonuses paid on mechanical department hours, ACE customer-satisfaction results and video-inspection use
- Medical, dental and vision insurance; 401(k) with company match
- Paid Acura manufacturer training and leadership development
- Employee vehicle lease program and service discounts
Schedule
Five days a week, including rotating Saturdays, with some closing shifts. Our service department is open six days a week.
Skills Required
- 3+ years of experience in a dealership service department as a dispatcher, service advisor, technician, or foreman
- At least 1 year of team leadership experience
- Strong mechanical knowledge
- Valid driver's license
- Acceptable driving record
- Acura or Honda experience
- Dealertrack experience
- Xtime experience
What We Do
Chevy Chase Acura is a family-owned, award-winning Acura dealership in Bethesda, Maryland, serving the Washington, DC metropolitan area. Its operations include vehicle purchasing and acquisition, professional appraisals, pre-owned inventory sourcing, reconditioning coordination, and customer-focused automotive retail. The dealership emphasizes high-quality inventory, profitability, integrity, and customer satisfaction, and has served the region for more than 85 years, since 1939, for local drivers.
