The Role
Manage porter/valet scheduling and customer handoffs, coach and evaluate service drive staff, support sales as needed, orchestrate morning drive operations, maintain security and reception, train staff on department systems (including RR multi-Point), handle repeat repairs and upselling, report safety issues, and assist Service Manager.
Summary Generated by Built In
- Managing porter/valet interaction with customers and scheduling of each porter/greeter.
- Coaching adviser on customer experience in real time.
- Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.
- Act as a backup service salesperson in the absence of the service advisors.
- Spend the first 2 hours of every day in the drive orchestrating the team.
- Maintain the security of all administrative materials and work areas.
- Upsell support for advisers (closing sales using the turnover process)
- Turnover of the customer, by name, to the advisers.
- Manage the repeat repair process.
- Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.
- Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.
- Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.
- Assist in any special assignments as designated by Service Manager.
- 10 – 5 – First – Last “my pleasure” customer contact process.
We appreciate your interest in working with Gettel Automotive Group and we have received your application. We are currently in the process of reviewing applications. If you are selected for an interview, you can expect either an e-mail or phone call in the near future.
Skills Required
- Proficiency with department computer systems, including RR multi-Point tool
- Ability to coach and evaluate service drive staff using core competency score sheets twice weekly
- Experience managing porter/valet scheduling and customer handoffs in a service drive environment
- Capability to act as backup service salesperson and perform upselling/turnover processes
- Maintain professional appearance, standard uniform, and keep reception area organized
- Maintain security of administrative materials and report safety or integrity concerns
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The Company
What We Do
Gettel Automotive Group is a Florida-based automotive dealership network specializing in new and used vehicle sales, offering financing, and maintaining comprehensive service centers.
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