Experience: 5+ years
Key Responsibilities:
- Investigate and resolve support tickets related to intermodal application behavior
- Perform root cause analysis on issues across Perl, Java, and MySQL components
- Support EDI workflows, including AS2-based file transfers and Sterling Integrator mappings
- Support Frontend developed in Kendo UI
- Collaborate with internal QA, Tableau, and data teams to validate and resolve issues
- Participate in KTLO (Keep The Lights On) support activities—no new feature development
- Ensure application stability on Red Hat Linux servers with Apache and Cron job monitoring
- Maintain documentation and contribute to SOPs and triage playbooks
- Assist with log analysis, replication monitoring, and job execution health
Technical Requirements:
Strong experience in:
Perl scripting (for legacy logic and batch jobs)
Java (Spring) applications (backend services)
MySQL (queries, debugging, replication)
Kendo UI
Familiarity with:
Linux (Red Hat preferred)
Apache Web Server
EDI
Shell Scripting
Sterling Integrator
Nice to Have:
Experience in logistics, supply chain, or freight management systems
Familiarity with JIRA, ServiceNow, and Active Directory (AD)
Basic understanding of Tableau dashboards
Comfort working in on-prem environments (not cloud-native)
Comfortable navigating log files, interpreting stack traces, and debugging live issues
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries.
With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
