Labour Planning Analyst

Labour Planning Analyst
£26,500 to £33,000 plus great benefits (Work Level 6B) 
12-month fixed-term contract
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office once a week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).  

We’re looking for a Labour Planning Analyst to join our Central Operations team. In this role, we’ll look to you to provide second line support to our store and field colleagues who have any issues with Logile, our new scheduling tool. It’s an exciting time to join as we continue to support our store teams with adoption of this new system.

Why this role matters

As a Labour Planning Analyst, you’ll communicate with our service desks, process owners and third-party suppliers to make sure we resolve queries within the agreed timescales. You’ll complete routine system tasks to keep these systems running, extracting data from the system to create reports for partners across the business.

What you’ll do

•    Complete all routine system activities on-time, making sure all failed processes are reviewed, corrected, and reported 
•    Prioritise and respond to feedback making sure any decisions benefit the end user, sharing this with the wider team 
•    Work collaboratively with the support desks to monitor and proactively reduce call volumes 
•    Provide routine and ad-hoc reports to field and central teams, analysing data and summarising information 
•    Develop and maintain collaboration across teams within the Operational Support Centre and wider business to deliver our joint goals
•    Make sure the delivery of work is in line with agreed key targets
•    Make sure knowledge of products, processes and policies within your role are up to date

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    A good understanding of retail food stores operation
•    Strong verbal and written communication skills, with the ability to communicate effectively with colleagues and senior partners 
•    Good general IT skills: you’re comfortable using programmes in Microsoft Office such as Excel and PowerPoint
•    Excellent organisational and time management skills

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    An annual bonus (based on personal and business performance)
•    28 days holiday (rising to 32 with service) plus bank holidays 
•    A pension with up to 10% employer contributions 
•    Access to a subsidised onsite gym (at our Manchester HQ) 
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Training and support for your development and career progression
•    Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.
As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.