SGS

Laboratory Manager

Posted 4 Days Ago

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Ndola, Copperbelt, ZMB

In-Office

Expert/Leader

Information Technology • Professional Services • Security • Consulting

The Role

Manage the SGS Site laboratory, ensuring compliance with ISO standards, effective operations, client satisfaction, and staff development while overseeing quality management and technical supervision.

Summary Generated by Built In

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Primary Responsibilities

To manage the SGS Site laboratory in Kitwe in compliance with SGS ZM Quality Management System, the requirements of ISO/IEC17025 standard and the SGS Global vision.

Specific Responsibilities

To plan and execute the activities of the laboratory in compliance with the quality requirements of ISO/IEC 17025, the needs of the clients, regulatory authorities and other interested parties.
To satisfy the client and achieve a sustainable growth and stability of the laboratory
Updating himself with the daily company activities and challenges, latest technology on the market and submit continual improvement proposals to management
To design, review and format documents, contracts, subcontractors and to carry out supplier evaluation and selection to ensure compliance with SGS Code of integrity and professional conduct and its global vision.
Review the capability of the existing facilities, technical and manpower requirements and formulate goals with respect to education, training and skills of personnel
To provide technical supervision in the operation and efficient use of equipment, instruments and materials for handling, preparation, transfer and storage of items to be tested and/or calibrated
Responsible for providing month end inventory figures to finance department
Laboratory reviews.
Validation of reports before they are sent off to client.
Technical signatory for test reports.
Responsible for method development/validation in conjunction with Quality Control Coordinator.
To initiate reorders/replacement of stocks and equipment.
To communicate to client real-time updates and follow-ups on all matters related to their orders, to investigate complaints and report timely to the client
To communicate to the accreditation body on further methods accreditation requirements.
Co-ordinates the participation in inter-laboratory and international proficiency testing and implements corrective and preventive actions for the results found out of pre-defined criteria
To review the annual performance of the laboratory, appraise the performance of the staff and recommend employee performance-based award
To review all contracts for the service providers and employees and communicate management decision on the renewal or cancellation of contracts.
To ensure the availability of the SLIMS programs for data management.
To delegate tasks to the appointee but retains accountability for the outcome

Qualifications

Degree in Chemistry, Natural Sciences or any other related discipline.
Ten (10) years relevant technical experience.
Knowledge of ISO/IEC 17025, ISO 9001, 14001 and 18001 standards

Additional Information

Authority:

To determine and submit the laboratory budget to senior management
To decide on the appropriate analytical techniques to meet customer's needs.
To review the business and submit improvement proposals to senior Management.
To verify, approve and authorise analytical reports for submission to the client and implement corrective and preventive actions wherever required.
To approve programs-QHSE training/maintenance/internal audits/other.
To remove faulty equipment/instrument and unfit employee from the laboratory.
To dispose samples and redundant materials as prescribed in the procedures and regulations.

Skills:

Clear understanding of the role of the laboratory manager.
Working knowledge of the sample preparation and analytical procedures and professional standards normally applied to analytical services industry.
Knowledge of the industry safety, health and environmental management standards.
Good working knowledge of the quality control protocols.
Familiar with computer programs such as MS Applications and SLIMS.
Possess administrative/supervisory/management skills.
Good communication skills.

Skills Required

Degree in Chemistry, Natural Sciences or any related discipline.
Ten (10) years relevant technical experience.
Knowledge of ISO/IEC 17025, ISO 9001, 14001 and 18001 standards.

SGS Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.

Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.