JOB QUALIFICATIONS:
Two to five years of administrative experience in a healthcare, laboratory, or hospital environment preferred.
Experience with billing, payroll processing, customer service, and contract administration strongly preferred.
SKILLS, EXPERIENCE, LICENSURE:
Knowledge of healthcare or laboratory billing practices.
Strong organizational and time-management skills.
Excellent verbal and written communication abilities.
Proficiency with Microsoft Office Suite and payroll, billing, or hospital information systems.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information professionally.
DUTIES AND RESPONSIBILTIES:
Billing and Revenue Support
Review, research, and process laboratory billing corrections and adjustments.
Collaborate with billing departments, laboratory staff, and clients to resolve billing discrepancies and account issues.
Maintain accurate documentation related to billing corrections and reimbursement activities.
Assist with monitoring billing workflows to ensure timely and accurate processing.
Client Relations and Customer Service
Serve as a primary point of contact for external clients, physician offices, healthcare facilities, and business partners.
Respond to client inquiries regarding laboratory services, billing concerns, and account-related matters.
Foster positive working relationships with clients through professional communication and problem resolution.
Coordinate client onboarding activities and support ongoing account management efforts.
Payroll and Administrative Support
Enter, review, and maintain payroll-related information for laboratory personnel.
Verify timekeeping records and assist with payroll documentation and submissions.
Support employee scheduling, attendance tracking, and personnel record maintenance.
Ensure payroll data is submitted accurately and within established deadlines.
Contract and Business Coordination
Assist in the preparation, submission, tracking, and renewal of laboratory service contracts and agreements.
Coordinate with internal departments, legal teams, and external organizations during the contract review process.
Maintain contract files and ensure documentation is complete and up to date.
Monitor contract deadlines and communicate renewal requirements as needed.
General Administrative Functions
Maintain laboratory administrative records, reports, and databases.
Prepare correspondence, presentations, spreadsheets, and other business documents.
Support departmental projects, audits, and operational initiatives.
Assist leadership with data collection, reporting, and process improvement activities.
Ensure compliance with hospital policies, confidentiality standards, and applicable regulations.
Skills Required
- Two to five years of administrative experience in a healthcare, laboratory, or hospital environment
- Experience with billing, payroll processing, customer service, and contract administration
- Knowledge of healthcare or laboratory billing practices
- Strong organizational and time-management skills
- Excellent verbal and written communication abilities
- Proficiency with Microsoft Office Suite and payroll, billing, or hospital information systems
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Ability to maintain confidentiality and handle sensitive information professionally
What We Do
Halifax Health is a community healthcare leader serving residents and visitors in Volusia and Flagler counties, Florida, for over 95 years. It operates a system of hospitals and professional centers, including a tertiary hospital, community hospital, freestanding emergency departments, and specialized psychiatric and cancer treatment services. The organization is dedicated to providing exemplary, patient-centered medical, emotional, and spiritual care throughout East Central Florida.
