Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers.
POSITION SUMMARY:
Under the general supervision of the Laboratory Support Services Supervisor, the LST is responsible for providing quality customer oriented laboratory services including specimen procurement, specimen processing and related specialized procedures, and service to effectively communicate information to users of the Laboratory Services in order to ensure the department is able to operate efficiently and to successfully fulfill its mission. LSTs also provide training and guidance to less experienced laboratory support technicians.
The Lab Support Technician bridges the gap between clinical staff and pathologists. They process incoming surgical and biological specimens, manage laboratory equipment, and maintain meticulous records. Their duties ensure pathologists have correctly prepared samples and clinical data to diagnose diseases and conditions accurately
Position: Lab Support Tech
Department: Pathology Lab
Schedule: Part Time
ESSENTIAL DUTIES & RESPONSIBILITIES:
Specimen Processing
Understands study protocols and processes specimens accordingly.
Prepares the workstation with all essential supplies to ensure smooth processing of specimens.
Receives and verifies identification of specimens according to laboratory policies and procedures.
Labels specimens according to laboratory policies and procedures.
Distributes specimens to appropriate lab sections with in specific time frames.
Centrifuges and aliquots specimens, and follows all special handling instructions.
Processes, prepares, and stores specimens for send out to reference laboratories.
Processes random and 24 hour urine specimens.
Monitors and records daily temperatures and performs scheduled maintenance of equipment.
Customer Service and Communication
Communicates and cooperates to improve patient services and the quality of each patient's experience.
Demonstrates excellent communication skills with patients, staff members, and phone customers.
Establishes positive, professional relationships with coworkers and managers to enhance the efficient operation of the department.
Delivers reports in a timely fashion.
Respects and follows BMC's rules of confidentiality.
Consistently follows through and conveys accurate information .
Answers the telephone according to department policy and procedure.
Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
Incorporates Medical Center Values into all undertakings.
JOB REQUIREMENTS
EDUCATION:
High School Diploma.
EXPERIENCE:
One year of Laboratory and specimen processing experience is preferred.
Skills Required
- High School Diploma
- Specimen processing (receiving, labeling, distributing)
- Centrifugation and aliquoting of specimens
- Monitoring and recording daily equipment temperatures and maintenance
- Prepare and package specimens for send-out to reference laboratories
- Completion and maintenance of documentation and logs
- Excellent communication and customer service skills (patient/staff/phone)
- One year of laboratory and specimen processing experience
- Adherence to confidentiality and laboratory policies/procedures
- Ability to train and guide less experienced laboratory support technicians
What We Do
Clearway Health partners with hospitals and health systems to design, build, and operate specialty pharmacy programs that improve patient access to complex medications and enhance clinical and financial outcomes.
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