How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Night (United States of America)OverviewUnder the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to:
HIS/LIS data entry, troubleshooting and laboratory technical support functions
Customer Service for all patients and health care providers.
Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff.
Phlebotomy procedures including all types of specimen collection techniques.
Pre-Analytical and specimen storage robot operation
Assist in multiple areas as workload and staffing changes.
Responsibilities
Core Responsibilites and Essential Functions
* HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples.
* Report and troubleshoot HIS/LIS, printer, fax malfunctions.
* Organize specimen intake in various downtime scenarios and recovery from same.
* Assist with inventory control. Maintain organization of laboratory storage areas.
* Restock consumables in the phlebotomy, clerical areas, store room and laboratory.
* Perform QA checks on refrigerators, freezers as required.
* Complies with AIDET standards always
* Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority.
* Maintains patient privacy and confidentiality always.
* Receive incoming calls; resolve or route as appropriate.
* Resolve patient / patient care provider complaints; understand when to refer to supervisor.
* Provide patient test results to patient care providers via printed reports, fax or verbal communication.
* Maintain organized files for physician orders, reference lab reports, other lab reports, as needed.
* Make follow-up calls to patients, patient care providers concerning problem specimens, recollects.
* Perform call back function for critical and notification values.
* Check all specimens arriving in the lab for sufficient quality and quantity.
* Cancel unacceptable specimens after notifying RN and documenting in the LIS.
* Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists.
* Measure and aliquot 24 hr urine samples and enter required information in the LIS.
* Via tracking and pending logs, prepare specimens for transport to reference labs.
* Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.
* Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
* Resolve any insurance/billing problems noted with PAS or Outreach staff.
* Processing microbiology specimens (plating/preparation and preparing gram stains)
* Prepare and maintain phlebotomy tray with all supplies required to perform duties.
* Perform phlebotomy in accordance with Wellstar’s patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing.
* Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour.
* Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual.
* Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands 100% of the time.
* Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements.
* Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient 100% of the time.
* Delivers specimens to the Laboratory with specified timeframe.
* Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possible
* Assists in orientation and training of new employees as assigned.
* Check emails daily in Sunquest.
* Completes all assigned training and competency testing within specified time periods.
* Participates in 80% of staff meetings and reads 100% of posted meeting minutes.
Required for All Jobs
Qualifications
Required Minimum Education
Required Minimum Experience
Required Minimum Skills
Required Minimum License(s) and Certification(s)
Additional Licenses and Certifications
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Skills Required
- High school diploma or GED
- Basic Life Support (BLS)
- BLS - Instructor
- BLS - Provisional
- Typing 40 wpm and working computer knowledge
- Strong written and verbal communication, customer service, multitasking and organizational skills
- HIS/LIS order entry and troubleshooting experience (e.g., Sunquest)
- Ability to operate lab automation and specimen storage robots and perform specimen processing
- Experience in phlebotomy and/or specimen processing in outpatient or hospital laboratory
- Phlebotomy Certification by a national organization
Wellstar Health System Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wellstar Health System and has not been reviewed or approved by Wellstar Health System.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive, with multiple medical plan options plus dental and vision offerings. Mental health support is also described as accessible, including no-cost therapy and psychiatry through a dedicated benefit.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears broad, including on-site fitness centers, wellness coaching, and wellness incentives tied to HSA contributions and preventive programs. Convenience-style perks are also highlighted, such as concierge services and resources for child, elder, and pet care.
-
Retirement Support — Retirement benefits include a 403(b) plan with an employer match and potential additional employer-funded contributions based on hours worked. Vesting rules are described clearly enough to set expectations for longer-tenured employees.
Wellstar Health System Insights
What We Do
At Wellstar Health System, our mission is to enhance the health and well-being of every person we serve. Nationally ranked and locally recognized for our high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one of the largest and one of the most integrated healthcare systems in Georgia. Our specialists and primary care providers work in a multi-disciplinary environment with nearly 25,000 diverse team members throughout our 11 hospitals, 300 medical offices, outpatient centers, health parks, a pediatric center, nursing centers, hospice, and home care. We’re proud to be home to one of the busiest Emergency Departments in the state, as well as being the only system in Georgia operating multiple trauma centers. At a time when our industry is changing rapidly, Wellstar remains committed to exceeding patients’, and team members’ expectations, while transforming healthcare delivery. We stand behind our values to serve with compassion, pursue excellence, and honor every voice.
