The Role
Prepare and aliquot incoming samples for reference testing, perform Quest order entry, stock supplies, clean work areas, troubleshoot and escalate provider/MA questions, identify errors, and act as backup for client services and the lab manager handling incoming calls.
Summary Generated by Built In
Description: The role of the Lab Processor enters orders for Quest and to be a backup to client services and the lab manager.
- Prepare and aliquot incoming samples for reference lab testing.
- Stock supply bins.
- Troubleshoot Medical Assistant and Provider questions, escalate to lab manager when appropriate.
- Order entry for Quest Diagnostic samples.
- Clean and sanitize work surfaces.
- Monitor supply usage and inform lab manager if low on inventory.
- Identify errors and communicate to lab manager for review.
- Backup to client services and lab manager for incoming calls – direct calls to necessary parties.
- Commitment to providing high quality care to historically underserved populations.
- Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
- Experience with patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency.
- Ability to work collaboratively in team-based care.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
Skills Required
- Commitment to providing high quality care to historically underserved populations.
- Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
- Experience with patient centered care.
- Punctuality and impeccable attendance.
- Strong communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- LGBTQIA cultural competency.
- Ability to work collaboratively in team-based care.
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
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The Company
What We Do
Central Outreach Wellness Center is the largest LGBTQ+ medical clinic in Pennsylvania, with four offices and two offices in Ohio. Specializing in infectious diseases, the clinic has seen almost 90,000 patients since opening in 2015, leads the nation for curing the most Hep C patients, writes the most PrEP prescriptions in the country, and was voted as the Best Health Advocacy Group in Pittsburgh twice by the Pittsburgh City Paper.
