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Pay range: $22.30 - $30.11
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Laboratory Charge Capture and Billing Support Specialist
REPORTS TO POSITION: Laboratory Support Services Supervisor
DEPARTMENT: Laboratory
DATE LAST REVIEWED: August 2026
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The Laboratory Departments provide comprehensive laboratory services to the multi-hospital organization and outreach community, including blood collection, specimen processing, testing, and reporting of results across all disciplines of laboratory medicine. Laboratory services support patients, providers, caregivers, and community partners across the health system by providing accurate, timely, and reliable laboratory testing and results.
POSITION OVERVIEW: The Laboratory Charge Capture and Billing Support Specialist supports laboratory revenue cycle operations by ensuring accurate charge capture, billing documentation, and timely resolution of billing and charge issues. The position reviews charges, manages billing work queues, reconciles reference laboratory invoices, prepares outreach client invoices, and identifies charge and billing discrepancies. The Specialist works with Laboratory Services, Revenue Cycle, Patient Financial Services, and external laboratory partners to resolve issues and support accurate and compliant billing processes.
ESSENTIAL FUNCTIONS AND DUTIES:
Charge Capture and Billing Support
Reviews laboratory charges and supporting documentation for accuracy and completeness.
Monitors assigned charge capture and billing work queues and resolves routine edits and exceptions.
Identifies missing, incorrect, or incomplete charges and coordinates corrections.
Researches and resolves laboratory billing and charge discrepancies with appropriate teams.
Performs routine charge capture and billing audits and report identified trends or issues.
Supports third-party and reference laboratory billing by ensuring accurate demographic, order, charge, and billing information.
Invoice and Client Support
Reviews and reconciles reference laboratory invoices and supporting documentation.
Prepares and maintains accurate laboratory outreach client invoices.
Researches laboratory billing inquiries and coordinates resolution with appropriate teams.
Identifies and reports recurring billing and charge issues to the Laboratory Revenue Integrity Specialist and/or Revenue Cycle leadership.
Compliance and Process Improvement
Performs charge capture and billing activities according to established procedures, payer requirements, and organizational policies.
Maintains knowledge of laboratory billing and charge capture requirements.
Identifies opportunities to improve charge capture and billing workflows and reduce revenue leakage.
Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Assists with development and maintenance of job aids and workflow documentation.
General Responsibilities
Supports the vision, mission and values of the organization in all respects.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High school diploma or equivalent.
Preferred: Associate’s or Bachelor’s degree.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A
EXPERIENCE:
Required: Two (2) years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field. Working knowledge of healthcare billing and revenue cycle processes.
Preferred: Three (3) years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field. Knowledge of CPT and ICD-10 coding. Experience with laboratory charge capture and billing processes. Experience working with electronic health records or laboratory information systems.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Communication/Interpersonal
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Ability to effectively reach consensus with a diverse population with differing needs.
Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.
Ability to work under pressure in a fast-paced environment.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication, and customer service skills, particularly in dealing with stressful personal interactions.
Strong analytical, problem solving and decision-making skills.
Technical
Strong computer skills, including proficiency with Microsoft Office applications.
Intermediate Excel skills and ability to create, maintain, and interpret reports.
Ability to navigate laboratory, billing, and electronic health record systems.
Ability to accurately enter, review, and reconcile electronic charge and billing information.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing, or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing, or pulling 11-25 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)Is Exempt Position?
NoJob Family:
ASSISTANT LABScheduled Days of the Week:
As Scheduled (may include weekends and holidays)Shift Start & End Time:
8:00 - 16:30Skills Required
- High school diploma or equivalent
- Two years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field
- Working knowledge of healthcare billing and revenue cycle processes
- Excellent communication and interpersonal skills
- Ability to work independently, multitask, and operate in a fast-paced environment
- Strong attention to detail, organization, analytical ability, problem-solving, and decision-making skills
- Strong computer skills, including Microsoft Office proficiency
- Intermediate Excel skills and ability to create, maintain, and interpret reports
- Ability to navigate laboratory, billing, and electronic health record systems
- Ability to accurately enter, review, and reconcile electronic charge and billing information
- Associate's or bachelor's degree
- Three years of experience in healthcare billing, revenue cycle, laboratory support, or a related healthcare field
- Knowledge of CPT and ICD-10 coding
- Experience with laboratory charge capture and billing processes
- Experience working with electronic health records or laboratory information systems
- Ability to wear required personal protective equipment
St Charles Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about St Charles Healthcare and has not been reviewed or approved by St Charles Healthcare.
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Retirement Support — The system offers a 403(b) with employer match and auto-enrollment, along with vesting and true-up features highlighted in its materials. This structure indicates meaningful support for long-term savings.
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Leave & Time Off Breadth — Earned Time Off starts robustly for full-time caregivers, scales with tenure, and is positioned as exceeding Oregon’s minimum sick-leave requirements. Such breadth can materially enhance total compensation value alongside base pay.
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Healthcare Strength — Multiple medical plan choices (including an HSA-eligible option) plus dental, vision, disability, EAP, and wellness programs are offered. This breadth of core and ancillary coverage strengthens overall benefits adequacy.
St Charles Healthcare Insights
What We Do
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Redmond and Prineville. It also owns family care clinics in Bend, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,800 caregivers. In addition, there are more than 350 active medical staff members and an additional 200+ visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities. Learn more at www.stcharleshealthcare.org.
