L3 Technical Support Oracle DBA
Join our global Level 3 (L3) Technical Support organization and serve as a key database expert, helping resolve complex, business-critical issues in large-scale healthcare production environments.
Your role:
- Provide advanced Oracle database support for critical customer escalations and complex production incidents, acting as the highest level of database expertise within Support.
- Troubleshoot database performance, availability, and configuration issues using tools such as Automatic Workload Repository (AWR), Active Session History (ASH), SQL traces, execution plans, and database performance statistics.
- Lead deep root cause analysis for recurring and high-impact database incidents, partnering closely with Research & Development (R&D), Product, infrastructure, and engineering teams to drive resolution.
- Support major customer activities including upgrades, migrations, failovers, go-lives, and other business-critical events while participating in a 24x7 on-call rotation.
- Contribute to long-term support excellence by developing troubleshooting tools, documenting best practices, and mentoring other L3 engineers.
You’re the right fit if:
- You’ve acquired strong 7-10 yrs hands-on experience with Oracle Enterprise Database: Oracle 19c and older Oracle versions
- Your skills include SQL and PL/SQL development, database performance tuning, and advanced troubleshooting using AWR, ASH, SQL Trace, execution plans, and Oracle dynamic performance views.
- You have a strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity, and performance optimization.
- Strong understanding of Infrastructure on which Oracle is installed and relying: Storage, Networking, Virtualization, Operating Systems
- You’re an analytical problem solver with experience handling critical production incidents, customer escalations, and cross-functional investigations spanning database, application, operating system, storage, and network layers.
- You’re comfortable working independently, making technical decisions under pressure, collaborating across global teams, and participating in a 24x7 on-call rotation.
- Preferred: Experience with Oracle Real Application Clusters (RAC), Data Guard, backup and recovery, disaster recovery, Windows Server environments, healthcare applications, high-availability infrastructure, or automation using PowerShell, SQL, or Python
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
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About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
Skills Required
- 7–10 years of hands-on experience with Oracle Enterprise Database, including Oracle 19c and older versions
- SQL and PL/SQL development experience
- Database performance tuning experience
- Advanced troubleshooting using AWR, ASH, SQL Trace, execution plans, and Oracle dynamic performance views
- Strong understanding of database architecture, including sessions, locking, memory management, storage, connectivity, and performance optimization
- Understanding of storage, networking, virtualization, and operating systems supporting Oracle
- Experience handling critical production incidents, customer escalations, and cross-functional investigations
- Ability to work independently and make technical decisions under pressure
- Ability to collaborate across global teams
- Availability to participate in a 24x7 on-call rotation
- Experience with Oracle Real Application Clusters (RAC)
- Experience with Oracle Data Guard
- Backup and recovery experience
- Disaster recovery experience
- Experience with Windows Server environments
- Healthcare application experience
- High-availability infrastructure experience
- Automation experience using PowerShell, SQL, or Python
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
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