L3 Support Engineer- Java

Responsibilities:

• Facilitate the technical support escalations from L1 & L2 support teams, ensuring effective and helpful support is provided to end users.  

• Perform product development and support in accordance with Merge’s methodology and practices.   

• Perform software module requirement analysis, design, and test design as assigned;    

• Prepare software module specifications, designs, test descriptions and estimates as assigned;   

• Implement software modules and unit tests as assigned and conduct appropriate module testing;   

• Conduct appropriate verification and validation activities as assigned;   

• Detect, report, investigate, and fix product defects as appropriate;   

• Prepare technical reports as required;   

• Engage actively in design and code reviews of work items completed by the team in conjunction with the Team Lead and/or architect;   

• Where applicable, interface with customer(s) and Merge staff to gather product requirements, present technical aspects of the product, and understand problems with the product;   

• Work effectively in collaboration with other members of the department, or with managers and staff across the organization with whom tasks must be completed;   

• Participate in Merge's performance review process, including actively setting product and personal development goals and performing self-assessments;   

• Pursue a program of self-development through the use of selected reading, seminars, and participation in continuing education;   

• Identify and communicate possible improvements in the work process for customers and peers;   

• Perform other duties as assigned by immediate supervisor or upper management.   

Core Competencies: 

• Ability to work within an Agile development model.  

• Ability to learn parts of a large, complex system.  

• Ability to work effectively in collaboration with other members of the department, or with managers and staff across the organization with whom tasks must be completed.  

• Ability to pursue a program of self-development; through the use of selected reading, seminars, and participation in continuing education.  

• Ability to identify and communicate possible improvements in the work process for customers and peers.  

• Complete knowledge and full understanding of area of specialization and large, complex system  

• Assesses circumstances & uses sophisticated analytical and problem solve techniques to identify root cause.  

• Resolves & assesses a wide range of issues in creative ways & suggests variations in approach.  

• Works independently and submits work for review at critical points.  

Technical Skills:

• Programming experience with Java, C++ 

• Cloud experience:  Azure, AWS, ARO, or other  

• OS:  Windows 

• Virtualization platforms:  VMware vSphere, Docker and Kubernetes, Azure (AKS)   

• Database:  DB2 

• Development Environments:  Eclipse - Integrated Development Environment (IDE) for Java, Github, Microsoft Visual Studio;   

• Flexibility to work in an Agile or Iterative development model;   

• Experience in DICOM(Digital Imaging and Communications in Medicine), HL7(Health Level 7) and IHE(Integrating the Healthcare Enterprise) is an asset;  

• Knowledge, skills, training and experience in enterprise level software systems;   

• Knowledge, skills, training, and experience in software requirements and design engineering skills using a well-defined disciplined engineering process or methodology;   

• Familiarity with Microsoft Office or other office automation/productivity software tools;   

• Excellent oral and written communication skills;   

• Experience with customer interaction is highly recommended;  

• Experience with imaging workflow is an asset   

Education Requirements   

• An undergraduate degree or better in computer science or equivalent discipline or equivalent level of industry related experience;   

• 1-5 years of related experience in software development.  
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