Important Information
Location: São Paulo
Job Mode: Full-time
Work Mode: In-Person
Job Summary
We are seeking an experienced Support Engineer L3 to execute on support issues while also building out the function and automating resolution of repeat issues. In this role, you will work directly with Java. You’ll be hands-on and equally strong in communication—facilitating technical discussions, translating business needs into technical plans, and ensuring we commit secure, scalable, and high‑quality solutions.
Responsibilities and Duties
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
- Automate manual processes to increase efficiency and reduce risk;
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
- Work closely with the engineering team to drive resolution of client issues;
- Participate in on-call rotations and respond to incidents as needed;
- Continuously improve processes and systems to increase reliability and reduce risk;
- Influence and suggest improvements on roadmap for enhancing Marquee client experience;
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams.
Essential Skills
- Bachelor’s degree in computer science, Information Technology, or related field;
- Experience in L3 support or similar roles;
- Strong proficiency in JAVA programming and application support (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring);
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
- Proficiency with Linux-based operating system, commands, and utilities;
- Strong ability to debug application issues to identify the underlying root cause;
- Good exposure using AI models in support function;
- Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers;
- Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc);
- Advanced Unix and scripting (shell/perl);
- Advanced experience on using Git, Jenkins.
Highly Desirable Skills
- Experience with AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function;
- Familiarity with CI/CD pipelines and DevOps practices.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- Bachelor's degree in computer science, Information Technology, or related field
- Experience in L3 support or similar roles
- Strong proficiency in JAVA programming and application support
- Good Troubleshooting skills in analyzing System and Application logs
- Proficiency with Linux-based operating system, commands, and utilities
- Strong ability to debug application issues
- Good exposure using AI models in support function
- Advanced level experience to work with multi server/Tier environments
- Advanced hands-on experience in Database (DB2, Oracle and Sybase)
- Advanced Unix and scripting (shell/perl)
- Advanced experience on using Git, Jenkins
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
