Job Title: L3 Production Support Engineer
Key Skills: Java, SQL, Unix
Location: São Paulo
Mode: In-person
We at Coforge are hiring L3 Production Support Engineer with the following skill set.
Key Responsibilities
- Collaborate with team members to analyze and resolve application issues.
- Identify defects, discrepancies, and trends through code debugging and log analysis.
- Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
- Enhance application stability and performance by identifying patterns and advising on permanent fixes.
- Utilize tools developed to automate failure responses and monitor production health.
- Identify and automate alerts and processes in collaboration with the Engineering team.
- Challenge existing application setups and suggest improvements for stability.
- Participate actively in the Change Management process to manage production risks.
- Develop and improve run books to minimize operational errors and enhance efficiency.
- Create reports that provide trending statistics to track application health and service performance.
- Willingness to learn and support proprietary technologies not available in the marketplace.
Required Skills & Qualifications
- Strong understanding of Data Structures and their practical applications.
- Proven problem-solving skills in development or production environments, including root cause analysis.
- Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
- Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
- Proficiency in Java and one of the following programming languages: C, C++, or Angular.
- Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
- Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.
Preferred Skills:
- Experience in the Financial Services Industry.
- Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
Posted On: 21-07-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Skills Required
- Bachelor's degree in computer science, Information Technology, or related field
- Experience in L3 support or similar roles
- Strong proficiency in JAVA programming and application support
- Good Troubleshooting skills in analyzing System and Application logs
- Proficiency with Linux-based operating system, commands, and utilities
- Strong ability to debug application issues
- Good exposure using AI models in support function
- Advanced level experience to work with multi server/Tier environments
- Advanced hands-on experience in Database (DB2, Oracle and Sybase)
- Advanced Unix and scripting (shell/perl)
- Advanced experience on using Git, Jenkins
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
