Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Company: New Era Technology
Employment Type: Permanent / Full-Time
Location: Bangalore (Hybrid Work Model)
Experience: 6-10 Years
We are looking for an experienced L3 Data / Wireless Network Engineer to join our Global Network Services team in Bangalore. The ideal candidate will be responsible for advanced troubleshooting, enterprise network support, wireless infrastructure management, and project delivery across large-scale global environments.
This role requires strong hands-on expertise in enterprise data networking, wireless technologies, SD-WAN, routing & switching, and operational support. The engineer will work closely with customers, vendors, and cross-functional teams to deliver high-quality network services, resolve complex issues, and support critical infrastructure initiatives.
Key Responsibilities- Provide advanced Level 2 and Level 3 support for enterprise data and wireless network environments.
- Perform complex troubleshooting, root-cause analysis, and permanent resolution for network and wireless issues.
- Support and manage LAN, WAN, Wi-Fi, SD-WAN, VPN, campus, and datacenter networking environments.
- Configure, optimize, and troubleshoot enterprise-grade routers, switches, firewalls, wireless controllers, and access points.
- Support Cisco Wireless LAN Controllers (WLC), Cisco Prime Infrastructure, Cisco ISE, Mobility Services Engine (MSE), and enterprise wireless deployments.
- Troubleshoot wireless connectivity, RF interference, roaming (L2/L3), authentication, performance, and client-related issues.
- Lead or contribute significantly to network implementation, migration, refresh, and rollout projects.
- Manage incidents, service requests, problem tickets, and change activities within ITSM platforms following ITIL processes.
- Coordinate with OEM vendors, ISPs, and Cisco TAC for escalations and critical issue resolution.
- Monitor and optimize network performance, availability, capacity, and reliability using enterprise monitoring platforms.
- Maintain detailed technical documentation, network diagrams, SOPs, and operational runbooks.
- Mentor junior engineers and support knowledge-sharing initiatives within the team.
- Participate in on-call support, maintenance windows, and after-hours activities for critical projects and incidents.
- 6-10 years of hands-on experience in enterprise Network Operations, Engineering, and Delivery.
- Strong knowledge of LAN, WAN, Wireless, SD-WAN, VPN, campus, and datacenter networking technologies.
- Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking platforms.
- Strong understanding of routing and switching protocols, VLANs, STP, OSPF, BGP, wireless security, and enterprise network design concepts.
- Expertise in Cisco Wireless technologies including WLCs, APs, CAPWAP/LWAPP, and Wi-Fi standards (802.11 a/b/g/n/ac/ax).
- Good understanding of wireless security technologies including WPA2/WPA3, 802.1X, PEAP, RADIUS, TACACS+, and ACLs.
- Experience with Cisco Prime Infrastructure, SolarWinds, PRTG, or equivalent monitoring and management platforms.
- Hands-on exposure to Cisco ISE and enterprise authentication frameworks.
- Working knowledge of Windows Server, Linux, and basic network automation/orchestration tools.
- Familiarity with ITIL framework and ITSM ticketing systems.
- Strong communication, stakeholder management, troubleshooting, and analytical skills.
- Ability to work effectively in fast-paced global enterprise environments under tight timelines.
- Cisco CCNP Certification (Preferred)
- CWNA / CWNP Certification (Good to Have)
- ITIL Foundation Certification
- Cisco Wireless Certifications (Good to Have)
- Experience with Cisco Catalyst 9800 WLCs, Wi-Fi 6/6E, Cisco DNA Center, and advanced RF tools.
- Exposure to network automation tools such as Python, Ansible, or Terraform.
- Experience with SD-WAN, firewall policy management, and load balancing technologies.
- Experience supporting enterprise customers in Financial Services, Healthcare, Pharmaceutical, or Managed Services environments.
- Familiarity with cloud networking and hybrid infrastructure environments.
- Permanent role with excellent long-term career growth opportunities.
- Hybrid work model from Bangalore office.
- Opportunity to work on large-scale enterprise networking and wireless infrastructure projects.
- Exposure to global enterprise customers and cutting-edge networking technologies.
Please share your updated resume with:
📧 [email protected]
📧 [email protected]
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Skills Required
- 6-10 years of hands-on experience in enterprise Network Operations, Engineering, and Delivery.
- Strong knowledge of LAN, WAN, Wireless, SD-WAN, VPN, campus, and datacenter networking technologies.
- Hands-on experience with Cisco, Arista, HP, Palo Alto, Viptela, or equivalent enterprise networking platforms.
- Strong understanding of routing and switching protocols, VLANs, STP, OSPF, BGP, wireless security, and enterprise network design concepts.
- Expertise in Cisco Wireless technologies including WLCs, APs, CAPWAP/LWAPP, and Wi-Fi standards (802.11 a/b/g/n/ac/ax).
- Good understanding of wireless security technologies including WPA2/WPA3, 802.1X, PEAP, RADIUS, TACACS+, and ACLs.
- Experience with Cisco Prime Infrastructure, SolarWinds, PRTG, or equivalent monitoring and management platforms.
- Hands-on exposure to Cisco ISE and enterprise authentication frameworks.
- Working knowledge of Windows Server, Linux, and basic network automation/orchestration tools.
- Familiarity with ITIL framework and ITSM ticketing systems.
- Strong communication, stakeholder management, troubleshooting, and analytical skills.
- Ability to work effectively in fast-paced global enterprise environments under tight timelines.
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
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