L2 - System Engineer

·       Install, configure, and administer Linux (RHEL/Ubuntu/CentOS) and Windows Server environments.

·       Perform OS upgrades, patch management, and security hardening.

·       Manage Active Directory, DNS, DHCP, Group Policies, and user access.

·       Handle server performance monitoring and tuning.

·       Manage and maintain VMware ESXi / vCenter environments.

·       Create, clone, migrate, and optimize virtual machines.

·       Monitor virtual infrastructure health (CPU, RAM, Storage).

·       Configure HA, vMotion, DRS, snapshots, backups.

·       Implement and monitor backup systems (Veeam / Acronis / Nakivo / others).

·       Ensure DR readiness and perform regular recovery drills.

·       Maintain backup logs and documentation.

·       Use monitoring tools like Nagios / Zabbix / PRTG / SolarWinds.

·       Troubleshoot system, network, and performance issues.

·       Manage incident tickets and root cause analysis (RCA).

·       Collaborate with cross-functional teams for resolution.

·       Implement OS-level security policies and hardening.

·       Coordinate with security teams for vulnerability management.

·       Maintain compliance with IT policies and audit guidelines.

·       Maintain documentation of configurations and changes.

·       Create SOPs, installation guides, and troubleshooting procedures.

·       Prepare weekly and monthly system health reports.

Linux: RHEL / CentOS / Ubuntu administration, shell scripting, systemd, LVM
Windows: Windows Server, AD, Group Policy, DNS/DHCP, PowerShell
VMware: ESXi, vCenter, vSphere, vMotion, DRS, snapshots
Networking: TCP/IP, VLANs, routing basics, firewalls
Monitoring: Nagios, Zabbix, PRTG, SolarWinds
Backup: Veeam / Acronis / Nakivo / CommVault
Others: ITIL basics, documentation skills, ticketing tools (JIRA/ServiceNow)

Bachelor’s degree in Computer Science / IT / Engineering.
Preferred Certifications (Any one of the following certifications is mandatory):

·       Microsoft Certified: Windows Server Hybrid Administrator Associate
(Exams: AZ-800 & AZ-801)

·       Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

·       Microsoft Certified: Azure Administrator Associate (AZ-104 – Preferred)

·       L2 Windows Server Administrator

·       Red Hat Certifications:

o   Red Hat Certified System Administrator (RHCSA – EX200)

o   Red Hat Certified Engineer (RHCE – EX294)

o   Red Hat Certified Specialist in Linux Diagnostics & Troubleshooting

o   Red Hat Certified Architect (RHCA)

·       VMware Certified Professional (VCP)

·       ITIL Foundation

Strong problem-solving mindset.
Good communication and documentation skills.
Ability to work under pressure.
Collaboration and customer-focused approach.