L2 Support Specialist

Strength. Care. Growth

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience. 

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Asen Yordanov  is looking for a new team member.

Your daily routine would include:

• Investigate and own incidents from assignment through resolution.
• Analyze application logs using Kibana/Elasticsearch.
• Validate and troubleshoot data issues by querying relational databases, including Oracle, MSSQL, and PostgreSQL.
• Reproduce problems.
• Identify whether issues are caused by business flow, user actions, configuration, infrastructure, or application defects.
• Collect technical evidence before escalating to Dev or Ops teams.
• Write clear RCA reports and investigation summaries.
• Create and maintain operational documentation and runbooks.
• Work closely with Dev, QA, Ops, and business teams during issue investigation.
• Monitor recurring incidents and identify patterns proactively.

We’ll know you can make it if you have:

• Experience troubleshooting production systems in an L2 or similar support role.
• Good understanding of logs, incident investigation, and system behavior.
• SQL knowledge (Oracle, MSSQL, or Postgres).
• Experience with Kibana/Elasticsearch or similar logging platforms.
• Experience testing APIs with Postman, SoapUI, or similar tools.
• Understanding of REST APIs, HTTP status codes, and authentication flows.
• Familiarity with JIRA and ServiceNow.
• Ability to read technical logs and identify useful debugging information.
• Strong written English for incident documentation and RCA reports.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.

Any questions? Contact Nadya Georgieva.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.