L2 Support Specialist
Location: Mexico
Type: Full-time
Summary
eClerx is seeking an experienced L2 Support Specialist. The preferred candidate will have high proficiency in UNIX. The candidate will have the ability to understand data models, be well versed with advanced SQL, and be knowledgeable in performance and optimization. In this role, you will be required to read and troubleshoot JAVA code. Prior application support experience is a must.
Responsibilities
- High proficiency in UNIX shell navigation and scripting
- Skilled at all aspects of SQL development including advanced query and procedure writing
- Ability to read and debug programming code in Java, Python
- Knowledge of Scripting will be added advantage
- Experience tuning SQL code, quality assurance and unit testing
- Working knowledge of Control-M, Autosys will be good
- Proactive ownership and management of allocated tickets
- Prioritize and manage multiple open tickets at one time
- Escalate incident tickets through the appropriate channels
- Effectively document investigative steps and analysis to escalate technical issue
- Investigate any identified issues with the implementation and then proactively drive resolution.
- Maintain up to date product knowledge and awareness of new features.
Eligibility Requirements
- Ability & willingness to learn business flows
- Strong communication skills
- Good understanding of urgency, escalation & incident or problem management
- Good analytical skills
- Financial/Banking industry experience
- Comfortable with multi-tasking and working as part of a global team
#LI-Remote
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Skills Required
- High proficiency in UNIX shell navigation and scripting
- Advanced SQL development, including complex queries and procedures
- Ability to read, debug, and troubleshoot Java code
- Ability to read, debug, and troubleshoot Python code
- Prior application support experience
- Experience tuning SQL code, quality assurance, and unit testing
- Strong communication skills
- Understanding of urgency, escalation, incident and problem management
- Good analytical skills
- Ability and willingness to learn business flows
- Comfortable multitasking and working as part of a global team
- Working knowledge of Control-M and AutoSys
- Additional scripting experience (advantage)
- Financial/Banking industry experience
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
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