L2 Support Engineer

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Applications management involves overseeing the lifecycle of software applications, including deployment, monitoring, maintenance, and optimization to ensure they meet business requirements and deliver value effectively.

Responsibilities:

• Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs. 
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. 
• Perform requirements analysis. 
• Document and communicate the results of your efforts. 
• Work closely with clients, technicians, and managerial staff. 
• Ensure solutions meet business needs and requirements. 
• Perform user acceptance testing. 

Qualifications

• Experience with SQL and Git.
• Incident Management and Production Support with Jira and Service Now.
• Management and execution of releases with Github and TeamCity.

Additional Information

In compliance with the Law 1581 of 2012, Endava S.A.S. / Endava Colombia S.A.S, identified with NIT. Nº 900.955.679-3 / N° 900.594.521-9 , with an address at Street 96 No. 10 – 38, floor 7th in the city of Bogotá and Career 48 No. 18A – 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:

Keep in mind that once you decide to participate in ENDAVA COLOMBIA's recruitment processes, the physical delivery or sending via e-mail your resume implies the express acceptance, through conclusive behavior, of authorizing ENDAVA to process your data with the purpose to participate in the recruitment processes in the Organization. In particular, the personal data provided shall be part of our "Talent Bank" for a maximum term of two (2) years, which shall be stored on servers located outside the country and may be processed for the purpose of; verifying compliance with the requirements to participate in the Organization's current and/or future recruitment processes; execute interviews and in general, send notifications related to the recruitment processes. In case your resume is not pre-selected, it shall be permanently deleted. ENDAVA guarantees that the personal data obtained shall be used only for the announced purposes and shall be kept for the time required by law.

You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information.

For any additional information related to the processing of your personal data, our Personal Information Processing Policy, and/or exercising of your right to the habeas data, you can contact us through the service channel provided by ENDAVA: [email protected].