L2 Application Support

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience. 

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Asen Yordanov is looking for a new team member.

Your daily routine would include:

• Investigate and resolve escalated (L2) tickets for our internal business applications, working through ServiceNow.
• Diagnose issues by analyzing logs, error messages, and system behavior to identify root cause.
• Query application databases (SQL) to check data state and validate reported issues.
• Reproduce reported issues in the application and gather clear evidence before escalating.
• Perform manual data or in-app corrections to resolve issues or unblock users where appropriate.
• Work closely with QA to verify fixes and contribute to test cases, support manual testing efforts as needed.
• Participate in release and deployment activities from a support perspective.
• Collaborate with Development, QA, and Product on complex incidents and bug investigations.
• Maintain the support backlog and document root causes, workarounds, and resolutions.

We’ll know you can make it if you have:

• 2+ years of experience in application support, software support, or a similar hands-on technical role (functional QA backgrounds also welcome).
• Strong troubleshooting and analytical skills, comfortable investigating issues through logs and error messages.
• Working knowledge of SQL — able to write queries with joins and filters to check and validate data.
• Basic understanding of how web applications and APIs work.
• Experience with ticketing systems and structured escalation processes.
• Ability to reproduce issues methodically and communicate findings clearly to a Development team.
• Comfortable working independently and owning issues end-to-end.
• Strong written and verbal communication skills in English.
• Ability to collaborate effectively with Development, QA, and Product teams.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.
Any questions? Contact Gabriela Rudarska.
Sounds good? Apply now!
Only shortlisted candidates will be contacted.