We are seeking a highly skilled and motivated L2/L3 Technical Support Engineer with strong analytical thinking, deep technical abilities, and a passion for solving complex challenges.
In this role, you’ll take ownership of advanced technical incidents, perform deep-dive troubleshooting, develop automations, and work closely with cross-functional teams to ensure stability, reliability, and an outstanding support experience.
Beyond your technical strengths, we’re looking for someone who brings strong communication, teamwork, and a proactive mindset — someone who thrives in dynamic environments and enjoys bringing clarity and structure where others see complexity.
Key Responsibilities
● Investigate, diagnose, and resolve L2/L3 technical incidents and service requests
● Perform root-cause analysis and implement long-term corrective actions
● Write SQL queries for data extraction, validation, and troubleshooting
● Develop automation scripts (Python, Bash, etc.) to streamline workflows
● Support cloud operations across Azure and AWS environments
● Collaborate with Development, DevOps, and Product teams to deliver scalable solutions
● Document solutions, share knowledge, and contribute to continuous improvement
● Proven experience in technical support, system administration, or L2/L3 engineering
● Strong SQL abilities and deep troubleshooting skills
● Hands-on experience with cloud technologies (Azure / AWS)
● Scripting experience (Python, Bash) for automation
● Solid Linux, networking, and system monitoring fundamentals
● Clear communicator with the ability to simplify complex topics
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What We Do
Hub Technologies provides an end-to-end banking platform that combines core banking with integrated compliance tools. Our secured data fabric delivers real-time, secure access to unified data, while AI-powered automation streamlines KYC/AML, transaction monitoring, and regulatory reporting. Designed for fast deployment and scalability, our platform reduces costs, accelerates time-to-market, and adapts to evolving regulations. Trusted by industry leaders, we empower financial institutions to modernize operations, enhance customer experiences, and maintain compliance efficiently and securely.
