The Role
Provide L2 desktop support: install and maintain Windows desktops and Office 365, troubleshoot hardware/software via helpdesk, manage Active Directory accounts, support iOS/Android devices, and maintain endpoint security with anti-virus and encryption tools while delivering strong customer service.
Summary Generated by Built In
WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Key Responsibilities:
- Install and maintain desktop hardware/software (Windows, Office 365)
- Troubleshoot issues via helpdesk ticketing systems
- Manage user accounts in Active Directory
- Support mobile devices (iOS/Android)
- Ensure security with anti-virus and encryption tools
Requirements
- Bachelor's in Computer Science or related field
- CompTIA A+ or MCP certification preferred
- Experience with Windows, Active Directory, and hardware troubleshooting
- Strong problem-solving and customer service skills
- Professional and willing to learn
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Skills Required
- Bachelor's in Computer Science or related field
- CompTIA A+ or MCP certification
- Experience with Windows, Active Directory, and hardware troubleshooting
- Experience supporting mobile devices (iOS/Android)
- Experience with Office 365
- Experience using helpdesk ticketing systems
- Familiarity with anti-virus and encryption tools
- Strong problem-solving and customer service skills
- Professional attitude and willingness to learn
Am I A Good Fit?
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The Company
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
