• Diploma or Bachelor's Degree in Computer Science, Information Technology or related discipline.
• At least 2-6 years of IT Support Operations in large commercial, service-based or Vendor organization or financial institution.
• Technical/ Functional Skills
• Incident, Problem and Change Management Practices
• Root Cause Analysis Practices
• ITIL Framework
• Software Development Life Cycle (SDLC) Framework and Practices
• IT Monitoring Tools and Automation Processes
• Diverse IT Operating Environment i.e. Mainframe, Windows, Unix and Linux
• Windows Scripting and Administration
Skills Required
- Diploma or Bachelor's Degree in Computer Science
- 2-6 years of IT Support Operations
- Technical/Functional Skills
- Incident, Problem and Change Management Practices
- Root Cause Analysis Practices
- ITIL Framework
- Software Development Life Cycle Framework
- IT Monitoring Tools and Automation Processes
- Diverse IT Operating Environment
- Windows Scripting and Administration
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
