As an L2 Application Support Engineer, you will play a crucial role in ensuring the stability, performance, and functionality of various software applications within an organization. Your primary responsibility will be to provide second-level support to end-users and collaborate with cross-functional teams to troubleshoot and resolve complex issues. You will also be involved in enhancing system efficiency, optimizing processes, and maintaining a high level of customer satisfaction.
Key Responsibilities
- Good knowledge of databases, operating systems, and application architecture.
- Understanding knowledge of Windows operating systems.
- Familiarity with logging tools for proactive issue detection.
- Proficiency in using ticketing tools for incident tracking and resolution.
- Knowledge of API testing tools and techniques.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
- Comfortable with 24/7 shifts, on-call duties during weekdays and weekends.
- Scripting skills (e.g., Shell scripting, Python) for automation tasks is a plus.
- ITIL certification or relevant certifications are advantageous.
Here’s What You’ll Bring with You
Key Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven 3+ years’ experience in application support, troubleshooting, and issue resolution.
- Internet Reimbursement
Why work for us?
Parkar believes that every team member has something valuable to contribute. We continuously seek talented individuals who share our values and are passionate about making a difference. Being a Parkarian means embracing challenges and seeing technology to an end, which is making an impact. We encourage you to be empowered and driven to deliver solutions you are proud of. This is what we are all about at Parkar Digital.
Benefits and Opportunities:
- Entrepreneurship Opportunities
- Wellness Programs
- Advance Education Assistance
- Global Opportunities
- Rewards & Recognition
- Flexible working hours
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What We Do
Parkar Mission:
Creating a new paradigm, Defining our karmic culture
Parkar Digital is a Hybrid-first company dedicated to hiring, retaining, and developing high-performing employees and teams with diverse backgrounds. We are a digital transformation and software engineering company headquartered in Atlanta, USA, and have our engineering teams across the US, India, and Latin America.
Our solutions are powered by the Parkar platforms built using Cloud, Opensource, and Customer experience technologies. Parkar Digital offers an array of IT services across Cloud computing, Product development, Customer experience, Cybersecurity, and AI Engineering.
We are an employer of choice with solid values and foster a culture of diversity, inclusion, belonging, and corporate citizenship. Our culture of inclusion, diversity, and equity is paramount in accomplishing our vision to empower our communities and create an impeccable employee experience.
Your next career break is ahead. Visit https://parkar.digital/careers/ for our latest openings.
