The Role
Provides hands-on L2 application support by troubleshooting defects with Java scripting and SQL, operating in Linux environments, managing tickets and SLAs, and performing deployments across environments. Responsibilities include release management, CI/CD and UAT deployments, environment setup, software installation and configuration, system administration, and maintaining standard operating procedures.
Summary Generated by Built In
The L2 Application Support Engineer will be responsible for providing hands-on support for application-related issues, focusing on Java scripting, SQL queries, and Linux environments. The role involves troubleshooting defects, managing deployments, and ensuring adherence to SLAs.
Key Responsibilities:
1. Handle Java scripting tasks – mandatory hands-on experience with basic scripting to troubleshoot application issues.
2. Write and execute SQL queries to investigate defects and navigate database tables for data extraction and issue identification.
3. Work within Linux environments – navigate and operate in Linux systems (expertise not required, but experience is mandatory).
4. Use ticketing tools like JIRA, RALLY, or SERVICENOW for issue tracking and management.
5. Perform code deployments across various environments (lower to higher) and manage release processes.
6. Work on SLA-based projects, prioritize tickets, and understand associated Service Level Agreements.
7. Manage Release Management activities including CI/CD pipeline, UAT deployments, environment setup, and SOP updates.
8. Handle installation, configuration, and administration of software systems.
Key Responsibilities:
1. Handle Java scripting tasks – mandatory hands-on experience with basic scripting to troubleshoot application issues.
2. Write and execute SQL queries to investigate defects and navigate database tables for data extraction and issue identification.
3. Work within Linux environments – navigate and operate in Linux systems (expertise not required, but experience is mandatory).
4. Use ticketing tools like JIRA, RALLY, or SERVICENOW for issue tracking and management.
5. Perform code deployments across various environments (lower to higher) and manage release processes.
6. Work on SLA-based projects, prioritize tickets, and understand associated Service Level Agreements.
7. Manage Release Management activities including CI/CD pipeline, UAT deployments, environment setup, and SOP updates.
8. Handle installation, configuration, and administration of software systems.
Requirements
- Hands-on Java scripting experience.
- Proficiency in writing SQL queries and database navigation.
- Experience in Linux environment operations.
- Experience with ticketing tools (JIRA, RALLY, SERVICENOW, etc..)
- Code deployment experience across multiple environments.
- SLA-based project experience.
- Release Management (CI/CD, UAT, environment setup).
- Software installation, configuration, and administration.
- Proficiency in writing SQL queries and database navigation.
- Experience in Linux environment operations.
- Experience with ticketing tools (JIRA, RALLY, SERVICENOW, etc..)
- Code deployment experience across multiple environments.
- SLA-based project experience.
- Release Management (CI/CD, UAT, environment setup).
- Software installation, configuration, and administration.
Skills Required
- Hands-on Java scripting experience
- Experience writing SQL queries and navigating databases
- Experience operating in Linux environments
- Experience with ticketing tools such as JIRA, Rally, or ServiceNow
- Experience deploying code across multiple environments
- Experience working on SLA-based projects
- Experience with release management, CI/CD, UAT deployments, and environment setup
- Experience installing, configuring, and administering software systems
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The Company
What We Do
Blackbuck Insights is a global data and AI consultancy providing data engineering services, cloud modernization, AI activation, and platform operations. The company helps enterprises modernize legacy environments, migrate and scale data platforms, build AI-enabled business applications, and establish trusted data foundations for analytics and intelligent decision-making. Its services support organizations seeking reliable, performant, and scalable technology solutions.
