L2.5 BSS Engineer

About Aeris Communications Inc.

For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.

As a Level 2.5 BSS engineer you will be managing BSS platform, applications and services. You will be responsible for troubleshooting issues, configuration changes, as well as controlling access to the network. 

Responsibilities:  

• Manage the IOTA BSS platform, applications and services. 

• Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, API’s (Rest, Soap), LDAP, Docker and Kubernetes. 

• Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation.    

• Management and implementation of automation scripts. 

• Verify and deploy new software releases 

• Verify and support the implementation of configuration changes. 

• Analyze the risk and impact of a new service element integration or design change. 

• Coordinate and work together with other teams such as L1 support, Engineering, etc. 

• Provide remote support and troubleshooting for integration engineers, customer, and 3rd party; 

• Create, review and update processes and procedures to implement new configuration or fix common issues 

• Actively participate and contribute to the problem management process when necessary; 

• Cover 24x7 On-Call duty on request to support the L1 team 

• Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs. 

• Create and deliver reports and dashboards of KPIs. 

Requirements: 

• Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 3 to 5 years of work experience. 

•  Intermmediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, API’s (Rest, Soap), LDAP, Docker and Kubernetes; 

• Intermmediate Scripting knowledge (Python, Perl, Shell) 

• Basic knowledge of SQL; Database programming would be nice 

• Basic knowlege of Linux 

• Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected 

• Enteprise platforms architecture and Java programming would be nice 

• Telecom architectures concepts and Networking knowledge would be nice 

• Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud 

• Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept 

• Availability to work on-call 

• Proficiency in English. 

• Ability to react quickly, also very good communication and collaboration skills. 

• Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence. 

• Analytical technical thinking. 
• Demonstrated knowledge and experience with AI tools and technologies, with a commitment to leveraging artificial intelligence to drive innovation, enhance security, and optimize performance in IoT solutions.