At a Glance
Legrand has an exciting opportunity for a L1 Technical Support Engineer to join the ZPE Systems Team in Bengaluru, India. The L1 Technical Support Engineer will provide exceptional customer service by assisting ZPE Systems' clients with technical questions and resolving issues related to ZPE products and features. This role involves addressing inquiries via phone, email, and ticketing systems while maintaining a focus on delivering effective solutions and ensuring customer satisfaction.
ResponsibilitiesWhat Will You Do?
- Customer Support: Provide 24/7 technical support coverage for ZPE products and features.
- Shifts: Work in a rotational shift schedule, including night shifts, weekends, to support global customers.
- Ticket Management: Respond to customer inquiries through emails and phone calls, logging detailed information into the ticket system.
- Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed.
- Linux and Networking: Utilize knowledge of Linux systems and networking concepts (e.g., IP structures, protocols, and network devices) to address customer issues effectively.
- Collaboration: Participate in weekly team meetings to share insights and updates.
- QA Assistance: Assist the Quality Assurance team with bug verification and reporting.
- Education: Associate or bachelor’s degree in computer science or a related IT field (undergraduate students will also be considered).
- Customer Service Skills: Strong problem-solving skills with the ability to understand and resolve client issues effectively.
- Communication Skills: Outstanding verbal and written communication abilities.
- Technical Knowledge: Proficiency in Linux and good knowledge in Networking.
- Attitude: Must be enthusiastic, productive, and adaptable in a fast-paced environment.
- Experience: Prior experience in an IT Help Desk or technical customer service role is desirable but not mandatory.
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand’s Data Center Power and Control Division
The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.
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Equal Opportunity Employer
Skills Required
- Associate or Bachelor's degree in Computer Science or related IT field (undergraduate students considered)
- Strong problem-solving and customer service skills
- Outstanding verbal and written communication skills
- Proficiency in Linux
- Good knowledge of Networking (IP structures, protocols, network devices)
- Willingness to work rotational shifts including nights and weekends (24/7 coverage)
- Familiarity with ticketing systems and logging detailed information
- Enthusiastic, productive, and adaptable attitude in a fast-paced environment
- Prior IT Help Desk or technical customer service experience
- Familiarity with ZPE Systems products
What We Do
Legrand is a global specialist in electrical and digital building infrastructures, dedicated to supporting technological, societal, and environmental change. The company improves lives by transforming the spaces where people live, work, and meet through the delivery of simple, innovative, and sustainable connected solutions. Their product range includes low-voltage electrical components, building control systems, lighting, and data power control for residential and commercial markets.
