L1 Technical Support Consultant

We have taken off this year! Since releasing our platform in 2016, over 1,800 enterprises have standardized on AppZen, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers. We were a Gartner Cool Vendor and have been recognized as one of the fastest-growing technology companies in the market. In 2019 we received $50 million in Series C funding from Lightspeed, Redpoint and other leading venture capital firms.

Description: This position’s primary laser focus is providing Tier I support to customers. You own the problem and the solution. The secondary responsibilities will include product demonstrations, creating support articles and blog posts for new features, and communicating with the development team with suggested improvements. If you are looking to make an immediate impact this is the role for you!

Responsibilities :

• Provide a positive, personalized experience via email, live chat, and phone to each customer who reaches out.
• You are not a robot, we want each customer to know how important they are.
• Identify, troubleshoot and resolve Tier 1 issues.
• Communicate suggested product improvements to the development team.

Must Haves :

• Exceptional written and verbal communication skills.
• Humble and Friendly personality with an open and honest communication style.
• Ability to understand our business applications quickly with little hands-on training.
• As we have overseas customers, hence ready to work in rotational shift as per business need.
• As we have overseas customers, hence ready to work in long time Night Shift as per business need with 24*5 rotation shift environment