The Role
The L1 Tech Support Specialist will resolve technical issues, maintain documentation, support hardware teams, and prioritize incidents, communicating in English and Mandarin.
Summary Generated by Built In
Join Syntronic: Where Your Innovation Shapes the Future
At Syntronic, we don't just follow industry trends—we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!
Who are we?:
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams work on projects that define the future—from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will make a real difference.
What we're looking for:
We are seeking individuals who want to:
· Collaborate with top-tier clients on transformative, cutting-edge projects.
· Engage with and learn from industry leaders
· Innovate from concept to completion, ensuring high standards.
· Gain international experience on global projects.
· Thrive in an entrepreneurial environment that supports new ideas.
· Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.
Job Description:
We are seeking a Software Developer with strong hands-on experience in networking, Linux systems, SQL databases, and Java development to support customers operating in dynamic warehouse environments.
The system to be supported centers around warehouse operations which are performed by a fleet of robots. The state of warehouse items are stored in an SQL database. API functions are utilized for the access to the SQL data and the transfer to customer systems. The system also implements the control and scheduling operations of the warehouse robots.
This role combines deep technical problem-solving with direct customer interaction in both English and Mandarin. You’ll be responsible for diagnosing, troubleshooting, and resolving complex system issues across software, network, and infrastructure layers ensuring high system uptime and performance in mission-critical environments.
What you'll do
- Communicate effectively in English and Mandarin (spoken and written) to resolve technical issues with customers and internal teams.
- Take ownership of production systems, providing hands-on support for Linux-based environments and connected network infrastructure.
- Troubleshoot complex networking issues (TCP/IP, routing, switching, firewall configuration) and perform root-cause analysis for system disruptions.
- Develop, debug, and maintain Java-based applications, tools, and integration services used in production systems.
- Write and optimize SQL queries to support system diagnostics, performance tuning, and data validation.
- Conduct detailed Linux system analysis, monitoring system logs, managing services, and performing performance optimization.
- Log, track, and document incidents in the SS ticketing system with precision and clarity.
- Prioritize, escalate, and coordinate issue resolution based on technical severity and operational impact.
- Collaborate with cross-functional engineering teams—including hardware, networking, and software groups—to resolve complex, multi-layered issues.
- Maintain technical documentation, playbooks, and knowledge bases for continuous operational improvement.
What you'll need to get the job done
- Bachelor’s or Master’s in comp sci or related field.
- Minimum experience: Bachelor’s + 2-3 years work experience or Master’s + 1 year work experience.
- Fluency in Mandarin and English (spoken and written).
- Strong IT networking background, including TCP/IP, routing, switching, VLANs, and firewall management.
- Proficiency in Java programming for debugging, tool development, and backend support.
- Experience with network analysis and configuration, log analysis, shell scripting, service management, and system tuning.
- Solid understanding of relational databases and SQL performance optimization.
- Excellent abilities in Database SQL. Ability to write complex SQL queries, stored procedures, etc.
- Strong analytical and troubleshooting skills with a methodical approach to diagnosing layered software/network/system problems.
- 1+ years of hands-on IT support, system integration, or service engineering experience (warehouse or industrial environments a plus).
- Self-driven, customer-focused, and capable of working independently while collaborating effectively across teams.
What will make us REALLY love you
- Experience supporting Linux-based production environments with Java-driven backend systems.
- Hands-on exposure to warehouse management systems, robotics, or automation technologies.
- Familiarity with ITIL or structured incident/change management processes.
- Experience with Crystal report
- Experience in bilingual (Mandarin/English) technical support or system operations roles.
- Scripting skills in Python, Bash, or similar to automate diagnostics, deployment, or monitoring tasks.
What you’ll love about us:
At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.
Ready to Shape the Future with Us?
If you’re ready to elevate your career and be part of a team that’s making a real impact, we want to hear from you. Apply today and embark on your journey with Syntronic, where your ideas and innovations can truly make a difference.
Top Skills
Automation
Crystal Reports
Database Performance
Linux
SQL
Ticketing Systems
Warehouse Management Systems
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The Company
What We Do
Syntronic is a engineering design house specializing in the design and development of electronics, electro-mechanics, embedded and IT software. As an established engineering design house, we provide valuable contribution to your product and test development as well as help you achieve the desired product time-to-market cost-effectively. We also offer solutions where we undertake turn-key responsibility of product development and system integration from idea to complete system delivery. We adopt the latest technologies in electronics design and software development worldwide.
Among our customers and partners are some of the world’s most technique-intensive businesses and organizations in sectors such as telecommunication, automotive, industrial and medtech. In designing to satisfy customers’ needs, we focus on quality, competence and ease of production.
