Support Engineer – L1 Monitoring
About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The role
We are seeking an initiative-taking L1 Monitoring Support Engineer for a 2-year fixed-term contract. In this role, you will be responsible for the real-time surveillance of our internal IT infrastructure. This is an internal-facing role, where you will provide high-level technical support and monitoring specifically for our internal teams and stakeholders to ensure seamless business operations.
Work Timings: Candidates must be flexible to work in 24/7 rotational shifts (including night and weekend coverage) to support our global infrastructure.
Contract duration: 2-year fixed term contract.
Responsibilities
- Monitor internal system alerts and performance metrics to ensure 100% uptime for internal business tools.
- Identify, document, and escalate technical issues to higher-level teams using Zendesk.
- Perform basic troubleshooting within Linux and Windows environments to resolve internal service disruptions.
- Utilize strong analytical skills to identify recurring patterns in system behaviourand suggest process improvements.
- Function as the primary technical point of contact for internal clients only, ensuring professional and timely resolution of internal tickets.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- A foundational understanding of how Operating Systems work and basic Linux command-line skills.
- Strong analytical and critical thinking skillsto interpret complex monitoring data.
- Familiarity with Zendesk for internal incident management and SLA trackingis a plus.
- Excellent people skillsto collaborate effectively with internal departments.
Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.
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What We Do
Ever since its establishment almost a decade ago, Mitsogo has been rewriting the concept of Enterprise mobility. As a leading provider of Business Mobility and Enterprise Management solutions, we bring a fresh perspective on how businesses function along with a vision to empower the digital workplace. Our main goal is to provide world-class security for all your corporate endpoints with a touch of simplicity. Our flagship product, Hexnode, realizes this vision to define the phrase ‘device management simplified’. With customers and partners from more than 100 countries, we have an active community that strives to meet our goals. Our dedicated team works together to build, transform, and reinvent technology to provide our customers with the best experience in the industry. To learn more about Mitsogo, visit www.mitsogo.com
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