Support Engineer – L1 Monitoring
About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The role
We are seeking an initiative-taking L1 Monitoring Support Engineer for a 2-year fixed-term contract. In this role, you will be responsible for the real-time surveillance of our internal IT infrastructure. This is an internal-facing role, where you will provide high-level technical support and monitoring specifically for our internal teams and stakeholders to ensure seamless business operations.
Work Timings: Candidates must be flexible to work in 24/7 rotational shifts (including night and weekend coverage) to support our global infrastructure.
Contract duration: 2-year fixed term contract.
Responsibilities
- Monitor internal system alerts and performance metrics to ensure 100% uptime for internal business tools.
- Identify, document, and escalate technical issues to higher-level teams using Zendesk.
- Perform basic troubleshooting within Linux and Windows environments to resolve internal service disruptions.
- Utilize strong analytical skills to identify recurring patterns in system behaviourand suggest process improvements.
- Function as the primary technical point of contact for internal clients only, ensuring professional and timely resolution of internal tickets.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- A foundational understanding of how Operating Systems work and basic Linux command-line skills.
- Strong analytical and critical thinking skillsto interpret complex monitoring data.
- Familiarity with Zendesk for internal incident management and SLA trackingis a plus.
- Excellent people skillsto collaborate effectively with internal departments.
Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.
