The Role
Provides onsite Level 1 and Level 2 enterprise IT support, resolving LAN, Wi-Fi, printing, hardware, and workplace technology incidents. Manages incidents and IT assets in ServiceNow, supports deployments, maintains accurate documentation, and delivers customer-focused assistance. The role follows security and compliance protocols, participates in governance reviews, and contributes to automation and continuous improvement initiatives.
Summary Generated by Built In
As a Support Executive, you will:
- Provide Level 1 and Level 2 onsite IT support for workplace incidents in an enterprise environment.
- Manage and resolve LAN and Wi-Fi-related issues, including proximity-based interventions and connectivity troubleshooting.
- Provide printing support, including troubleshooting and resolving printer-related incidents and service issues.
- Support hardware deployments, installations, and related workplace technology activities.
- Manage and maintain IT assets through ServiceNow, ensuring accurate asset records and effective incident tracking.
- Handle incidents through ServiceNow, ensuring timely updates, resolution, and proper documentation.
- Deliver a high level of customer service and user support, particularly in high-pressure situations.
- Follow established security, compliance, and operational protocols.
- Participate in governance reviews and support adherence to workplace IT processes and standards.
- Identify opportunities for process automation and continuous improvement to improve support efficiency.
What You Bring to the Table:
- 6–8 years of overall professional experience in IT support, workplace support, service desk, or a related enterprise IT environment.
- Strong hands-on experience providing onsite IT support in enterprise environments.
- Proven experience with ServiceNow for incident management and IT asset management.
- Strong experience supporting LAN and Wi-Fi environments.
- Practical experience with printing support and troubleshooting.
- Strong customer service skills with the ability to handle high-pressure support situations.
- Good understanding of IT security, compliance, and operational protocols.
- Experience supporting hardware deployments and workplace technology.
- Ability to work effectively with users, technical teams, and other stakeholders.
You should possess the ability to:
- Diagnose and resolve Level 1 and Level 2 workplace IT incidents efficiently.
- Troubleshoot LAN, Wi-Fi, printing, hardware, and workplace technology issues.
- Use ServiceNow effectively for incident management, ticket updates, tracking, and asset-related activities.
- Communicate clearly and professionally with end users while maintaining a strong customer experience.
- Work independently in an onsite enterprise IT support environment.
- Prioritize and manage multiple incidents while meeting operational requirements.
- Follow security policies, compliance requirements, and established IT support procedures.
- Identify recurring issues and contribute to process improvements and automation initiatives.
- Collaborate effectively during governance reviews and operational activities.
What we bring to the table:
- An opportunity to work in an enterprise workplace IT support environment.
- Exposure to a broad range of workplace technologies, networking, hardware, printing, and IT service management activities.
- The opportunity to contribute to service quality, operational governance, security compliance, and process improvement.
- A role involving hands-on support, incident management, customer interaction, and continuous improvement.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/
Skills Required
- 6-8 years of professional experience in IT support, workplace support, service desk, or a related enterprise IT environment
- Hands-on onsite IT support experience in enterprise environments
- Experience with ServiceNow for incident management and IT asset management
- Experience supporting LAN and Wi-Fi environments
- Practical printing support and troubleshooting experience
- Strong customer service skills and ability to handle high-pressure support situations
- Understanding of IT security, compliance, and operational protocols
- Experience supporting hardware deployments and workplace technology
- Ability to work with users, technical teams, and stakeholders
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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