Location: Remote / Morroco and Pakistan
Department: ITSM
Employment Type: Full-Time
Reports to: Team Lead ITSM
About AIM Inc.
AIM Inc. is a global technology and cybersecurity-driven organization delivering enterprise IT, cloud, digital transformation, and managed security solutions across North America and international markets. We specialize in building scalable, secure, and performance-driven systems that empower businesses to modernize operations and achieve measurable outcomes.
Position Overview
We are looking for an experienced L1/L2 IT Support Engineer with strong hands-on experience in Microsoft 365 administration and Microsoft Intune. The ideal candidate should be passionate about troubleshooting, endpoint management, and delivering excellent IT support. This is a technical role where practical experience is valued more than certifications.
Key Responsibilities
- Provide Level 1 & Level 2 technical support for end users.
- Administer Microsoft Intune, including device enrollment, Configuration Profiles, Compliance Policies, Endpoint Security, application deployment, and Windows Autopilot.
- Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
- Perform user onboarding/offboarding, account provisioning, licensing, and access management.
- Troubleshoot Windows, macOS, Microsoft 365, Intune, networking, and endpoint-related issues.
- Maintain documentation and follow IT best practices.
Required Qualifications
- 2–4 years of hands-on IT support experience.
- Proven experience administering Microsoft Intune in a production environment.
- Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, and OneDrive).
- Excellent troubleshooting and problem-solving skills.
- Good understanding of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and general networking fundamentals.
- Strong communication and customer service skills.
Preferred Qualifications
- MD-102 – Microsoft Endpoint Administrator Associate
- AZ-900 – Microsoft Azure Fundamentals
Note: We are looking for candidates with real-world, hands-on experience. Practical knowledge and troubleshooting ability will be given greater consideration.
Core Competencies
- Strong analytical and problem-solving skills.
- Ability to work in agile environments.
- Clear communication and stakeholder engagement skills.
- High ownership mindset and solution-driven approach.
- Ability to handle enterprise-level systems and sensitive business data.
What We Offer
- Opportunity to work on large-scale enterprise transformation projects.
- Exposure to global clients and cross-functional teams.
- Professional certification and development support.
- Flexible and growth-oriented work culture.
- Competitive compensation aligned with market standards.
Skills Required
- 2-4 years of hands-on IT support experience
- Proven experience administering Microsoft Intune in a production environment
- Strong Microsoft 365 administration experience (Entra ID, Exchange Online, Teams, SharePoint, OneDrive)
- Experience managing device enrollment, Configuration Profiles, Compliance Policies, Endpoint Security, application deployment, and Windows Autopilot
- Excellent troubleshooting and problem-solving skills
- Good understanding of Windows 10/11 and macOS
- Good understanding of Active Directory/Entra ID
- Good understanding of TCP/IP, DNS, DHCP, VPN, and general networking fundamentals
- Strong communication and customer service skills
- Perform user onboarding/offboarding, account provisioning, licensing, and access management
- MD-102 - Microsoft Endpoint Administrator Associate
- AZ-900 - Microsoft Azure Fundamentals
What We Do
AIM is a specialized company providing a wide range of API management solutions and services to ensure optimal performance and security for businesses. Key offerings include API Health Check, which addresses vulnerabilities and potential improvements; Managed Support Services for active API management software maintenance; and Dedicated API Expert Support for personalized assistance. AIM also offers Certified Trainers for API strategy, design, and management, as well as Custom Approach to Training tailored to specific business needs. To maximize ROI, AIM provides Upgrade Service, assisting teams in transitioning to the latest product versions with training and knowledge transfer. With a proactive approach, AIM offers 24/7 infrastructure monitoring and operational support during business hours. Other services include Native Monitoring with a log analyzer for security threats, Threat and Risk Assessments (TRA) for enterprise-wide and system-specific evaluations, Technical Vulnerability Assessment and Penetration Testing for network infrastructure, computing layer, and application layer assessments, and Information Security Health Check for evaluating critical security elements and providing improvement recommendations. By offering a comprehensive suite of services tailored to the unique needs of businesses relying on API management solutions, AIM helps organizations stay competitive and secure in the fast-paced digital economy.
