Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project
operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role
demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues
efficiently to maintain high service standards. This position is critical to maintaining high service
standards and operational efficiency.
How you will create impact:
Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations.
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc.
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting.
- Carry out routine activities & checklists.
- Taking ownership of customer issues until resolved, escalated or resolved.
- Monitor service through tools. Available 24X7 for support.
- Strict SLA compliance at all stages.
Essential qualifications:
- Fresher
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
- Basic knowledge or working on windows and unix platforms.
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc.
Why TerraPay:
TerraPay is a global money movement player on a
mission to build a borderless financial world. We
believe payments should be instant, reliable,
transparent, seamless, and fully compliant.
Registered and regulated across 31 global markets, we
are a leading payments partner for banks, mobile
wallets, money transfer operators, merchants, and
financial institutions.
We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights
Fintech 100 and the 2024 Financial Times 1000 lists.
Skills Required
- Fresher or entry-level candidate
- BE, B.Tech, BCA, MCA, ME, M.Tech, B.Sc. in Computers, or M.Sc. in Computers from a reputed university
- Basic knowledge or experience with Windows and Unix platforms
- Good understanding of Linux commands
- Knowledge of scripting languages such as Bash shell scripting or Perl
- Familiarity with NMS tools, ticketing tools, and Microsoft Excel
- Knowledge of protocol and packet analyzers such as TCPDUMP and Ethereal
- Knowledge of monitoring CPU, memory, disk, logs, and processes
- Knowledge of log searching and data extraction using grep commands
- Availability for 24/7 support and strict SLA adherence
What We Do
TerraPay simplifies global money movement – by providing a single connection to the most expansive cross-border payments network regulated in 31 global markets and enabling payments to 144 receive countries, 210+ send countries, 7.5Bn+ bank accounts and 3.7Bn+ mobile wallets. TerraPay is on a mission to connect a borderless financial world, making moving money everywhere instant, reliable, transparent, and fully compliant. TerraPay pushes the boundaries for global businesses – ranging from banks, fintechs and money-transfer operators to travel businesses, creator economy platforms and e-commerce marketplaces – while driving financial inclusion in even the most inaccessible markets. Founded in 2014, TerraPay is headquartered in London, with global offices in Bangalore, Dubai, Miami, Bogota, Dar es Salaam, Kampala, Hague, Dakar, Joburg, Nairobi, Milan, Singapore and is expanding rapidly, having received funding from leading investors, including the IFC (the World Bank), Prime Ventures, Partech Africa, and Visa.
