L&D Manager (AI)

About the role:

We are looking for a Learning & Development Manager (AI) to join our Global Talent Development team, based in New York (hybrid). In this role, you will design, execute, and scale Forter’s AI learning strategy with a special focus on Go-To-Market (GTM) and G&A teams in New York. You will translate business needs into role-based curricula, own our AI certification program, and partner closely with the AI Committee and GTM leaders to drive measurable behavior change and performance impact across the company.

What you’ll be doing:

• Partner with GTM, G&A, and R&D leaders to conduct deep-dive needs assessments that identify AI skill gaps, use cases, and workflow friction points across functions.
• Design and maintain a phased, company-wide AI learning roadmap that spans foundational literacy, role-based enablement (e.g., GTM vs. R&D vs. G&A), and advanced pathways.
• Partner with Legal and Security to ensure AI adoption follows safe, compliant practices
• Translate job and role requirements into clear learning objectives and curricula; curate and create multi-format content (live sessions, e-learning, playbooks, labs, guides) in partnership with internal SMEs and external vendors.
• Own the AI learning architecture in our LMS (HiBob LMS or similar): define pathways, manage enrollments, ensure clean data tracking, dashboards, and recurring reporting to business and AI stakeholders.
• Embed AI education into company-wide onboarding and ongoing enablement, ensuring new hires and existing employees have clear, role-relevant AI expectations and resources from day one.
• Partner with AI Champions Network across GTM, G&A, and R&D to localize use cases, drive adoption, and create feedback loops from the field back into program design.
• Manage learning vendors: evaluate and select partners, negotiate scopes, coordinate delivery, and integrate external offerings with Forter’s internal programs and tools.
• Define and track success metrics (e.g., adoption and certification rates, usage of AI in key workflows, learner satisfaction, productivity indicators), using data to iterate and improve programs over time.
• Operate as a highly independent project lead - scoping, planning, executing, and closing projects A–Z with clear milestones, stakeholder alignment, and post-launch measurement.

What you’ll need:

• Approximately 5 - 6+ years of experience in Learning & Development, enablement, or talent development in tech/SaaS, with demonstrated ownership of end-to-end programs
• Proven experience designing and implementing learning initiatives for commercial / GTM and/or G&A audiences (e.g., Sales, CS, Marketing, Finance, Ops), not only for technical/R&D teams.
• Strong operational execution and project management skills-comfortable defining “done,” managing timelines and stakeholders, and handling multiple initiatives in a changing environment.
• Hands-on experience with an LMS/LXP and learning analytics (HiBob LMS is a plus) and the ability to translate data into decisions and narratives for leaders.
• Demonstrated ability to work independently and as a thought partner to visionary leaders
• Ability to influence without authority across senior stakeholders
• Exposure to AI tools and concepts-such as Claude, Gemini, Notebook or similar; curiosity and comfort experimenting with new AI capabilities and incorporating them into learning experiences.
• Excellent communication and facilitation skills, with the ability to explain AI concepts in practical, role-relevant terms to both technical and non-technical audiences and to influence cross-functional stakeholders.
• Experience managing external learning vendors or partners and integrating them into a coherent learning ecosystem.
•  High adaptability, resilience, and a growth mindset-comfortable operating amid rapid AI change and shifting business priorities.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Restricted Stock Units (RSUs)
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $106,000 - $131,000 + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.