Salary Range: $115,000 - $130,000
The AFC Know Your Customer Testing Unit (KYCTU) is a unit within Apple Bank’s (the Bank) AFC Advisory & Control Testing Unit (ACTU) within AFC. The KYCTU is a second line function that is responsible for conducting targeted, regulatory driven KYC testing (KYCT) of the first line of defense execution of KYC responsibilities. The AFC KYC Testing Supervisor is a member of the KYCTU and is responsible for daily operations and staff oversight.
Specifically, the AFC KYC Testing Supervisor is responsible for overseeing a team of AFC KYC Testing Analysts and completing KYC testing of new banking accounts. At the direction of the Head of Advisory and Control Testing, this individual will oversee a KYC testing process and ensure that KYCT reviews are completed in a manner consistent with the Bank’s requirements and account opening procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
The AFC KYC Testing Supervisor will:
- Assign analyst’s book of work relating to various lines of business.
- Execute ongoing quality control review (QCR) process of KYTC Testing Analysts work.
- Assist in the development and creation of weekly performance metrics to be shared with AFC senior management, highlighting any key trending of deviation for expected standards (e.g., quality or productivity)
- Review work of analysts on a sample basis, to identify development and training opportunities; ensure analysts are achieving productivity and quality goals.
- Provide training and coaching for analysts based on results of QCR.
- Review and approve all KYC testing results falling below AFC established program standards.
- Maintain applicable KYC testing execution documentation and assist in creation of a periodic specific LOB performance metrics. Review the metrics to understand and communicate key performance trends applicable to divisions, branches, and commercial lines of business (LOB)
- Apply independent judgement in the identification and escalation of key KYC risks; escalate red flags or areas of concern to the Head of ACTU.
- Serve as a subject matter expert on LOB KYC policies, procedures, and escalation standards.
- May be tasked with meeting with LOB management to discuss relevant testing outcomes.
- Periodically update the KYCT procedure and the desktop instruction manual.
- Manage day-to-day staffing resources to include monitoring attendance, time off requests, accuracy of time entries by analysts and response to KYC Testing process execution from KYC Testing analysts.
- Assist in the hiring, train, inspire, and retain KYCT analysts.
- Partner with IT and Project Management Office to make necessary updates to the KYC Testing technology solution (Workflow).
- Identify improvement opportunities and spearhead iterative process improvements.
ADDITIONAL DUTIES & RESPONSIBILITIES
The AFC KYC Testing Supervisor will also:
- Perform User Acceptance Testing on the system to confirm that IT properly implemented periodic system updates
- Partner with IT to resolve periodic system related bugs, glitches, issues, etc.
- Implement efficiency gains in the end-to-end KYC testing process.
- Participate in committee meetings, as necessary.
- Perform ad hoc and project support, as required.
SKILLS, EDUCATION, & EXPERIENCE
The AFC KYC Testing Supervisor should have:
- A Bachelor’s degree.
- Minimum 4 years of experience in banking compliance, with a strong emphasis on BSA/AML regulations and requirements.
- Excellent verbal, written, and interpersonal communication skills.
- Strong analytical and research skills.
- Experience utilizing MS Office suite of products (Word, Excel & PowerPoint).
- Ability to demonstrate sound judgment, adhere to professional standards, and exercise discretion in sensitive escalations.
ADDITIONAL SKILLS & EXPERIENCE
The AFC KYC Testing Supervisor may have:
- A professional certification (i.e., CAMS).
- Experience supervising/managing a team of analysts.
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
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What We Do
As the largest state-chartered savings bank in New York, with over $16.8B in assets, Apple Bank offers a full range of retail banking services to individuals and businesses across the five boroughs of New York City, Long Island, Westchester and Rockland counties, and New Jersey.
No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, pregnancy and lactation accommodations, arrest or conviction records, credit history, caregiver, domestic violence victim status, national origin, disability, age, immigration or citizenship status, marital status, military and/or veteran status, or any other Federal or State legally-protected classes.
