We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The KYC Team Leader is responsible for leading a team of professionals focused on reviewing documentation needed for account and payment method verification. This role is pivotal in upholding the trustworthiness of our operations and providing excellent service to our customers.
As a Payments & Fraud Team Leader you will:
- Monitor workload and efficiently allocate the internal capacity
- Monitor quantitative and qualitative KPIs and provide relevant feedback
- Provide training and support to KYC agents
- Monitor system and automation performance
- Review and update KYC processes and policies, ensuring compliance with regulatory requirements and industry standards
- Identify pain points, work in process improvement and optimization
- Undertake ad-hoc projects assigned by Compliance
- Collaborate with other departments to ensure seamless KYC operations
- Stay updated on regulatory requirements and industry best practices related to KYC, ensuring compliance with relevant regulations and guidelines
- Collaborate with the Technology and Product teams to continuously improve existing verification flows
What you will bring:
- Proven experience in implementing KYC procedures preferably in the iGaming industry or related sector
- Excellent leadership and team management skills
- Excellent organizational and communication skills
- Strong analytical and problem-solving skills
- Familiarity with relevant regulatory frameworks and compliance requirements in the iGaming industry
- Strong interpersonal skills, with the ability to collaborate effectively across departments and cultures
- Excellent attention to detail and a commitment to maintaining the integrity of the company’s operations
- Good knowledge of Microsoft Office/Google Suite
- Good verbal and written communication in English
Kaizen Gaming Perks
- 🕑 Hybrid model of working;
- 🏃 A buddy will support you with your onboarding;
- 💸 Competitive salary package and bonus scheme;
- 👩⚕️ Health insurance for you and your family;
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework;
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
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What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
