Come on board with Neo Group! We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
We are looking for a KYC Specialist who will help our large support team to work with requests related to payment systems.
Responsibilities:
- KYC & Due Diligence: Verify customer identities, conduct risk assessments, and perform Enhanced Due Diligence (EDD) for high-risk cases.
- Transaction Monitoring & Fraud Detection: Analyze transactions to identify suspicious activity and take appropriate preventive actions.
- Chargeback & Dispute Handling: Investigate chargeback claims, provide supporting evidence, and mitigate future disputes.
- Regulatory Compliance: Ensure adherence to AML, CTF, and other regulatory requirements while staying updated on industry changes.
- Reporting & Documentation: Prepare reports on KYC, fraud trends, and chargeback activities while maintaining accurate customer records.
- Internal & Partner Collaboration: Work closely with internal teams, financial institutions, and partners to process KYC, fraud, and chargeback requests.
- Process Improvement: Identify opportunities to enhance verification processes, fraud detection strategies, and compliance workflows.
Requirements
- Higher education (preferably financial/economic).
- Great communication skills.
- English from A2 level.
Benefits
- Enjoy 3 paid health days per year for those unforeseen sick days or medical appointments.
- Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
- Rest easy with comprehensive medical insurance coverage for employees.
- Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
- Boost your energy and morale with complimentary snacks available in the office.
- Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
