The Role
Review and investigate customer onboarding cases, including identity verification and sanctions screening. Make risk-based decisions, escalate unusual activity, follow compliance policies and guidelines, and collaborate with internal teams to provide efficient customer support. This junior first-line-of-defence role operates on a rotational 24/7 schedule.
Summary Generated by Built In
As a KYC/Screening Specialist, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction during the account opening process.
Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.
- This is a junior position in our first line of defence
- Reviewing, investigating, and making decisions on onboarding cases (identity verification, sanctions screening)
- Escalating unusual activity to internal experts
- Acting in accordance with the written policies, procedures, and relevant guidelines
- Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution
Requirements
- Previous experience in Customer Support or FinCrime role is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication skills, written and verbal. Fluency in English, spoken and written.
- Familiarity with fintech and identity verification concepts are a plus
- Ability to work both independently and collaboratively in a team-oriented environment
- Comfortable working in rotational shifts, 5 days a week, 24/7/365
Benefits
- Competitive compensation
- Tech gear for your job
- 30 days of paid holidays
Skills Required
- Previous experience in customer support or financial crime
- Ability to multitask and prioritize in a fast-paced environment
- Excellent written and verbal communication skills
- Fluency in spoken and written English
- Familiarity with fintech and identity verification concepts
- Ability to work independently and collaboratively
- Availability for rotational shifts five days per week, including 24/7/365 coverage
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The Company
What We Do
The first current account that also accepts your crypto.
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